Clinical Consultant II, Enabling Technologies - ...

OverviewWe anticipate the application window for this opening will close on 26 Sep 2025.At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.This is a field-based role within Cranial and Spinal Technologies (CST). The position supports Enabling Technologies platforms, delivering an innovative portfolio that includes advanced imaging, navigation, robotics, customized implants, and pre-operative planning aided by artificial intelligence. A valid driver’s license is essential, as travel within the territory and to multiple accounts is required. Position and Responsibilities Medtronic, the Clinical Consultant II, Enabling Technologies, provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Performs duties within the Quality System and BCS requirements. Technical Support Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with customers. Represent Medtronic during technology-enabled procedures to provide technical assistance. Maintain system hardware and software to maximize performance; install software and hardware upgrades; perform system preventative maintenance. Provide telephone clinical support to customers and use UNIX/Linux commands to modify operating files. Fulfill Software and Service Contract obligations. Customer Support Act as primary Medtronic customer liaison for repair and technical support issues; provide timely information to the district team regarding customer concerns, issues, and market opportunities. Provide service to customers per their individual needs and maintain familiarity with status of calls and issues at customer sites. Report necessary complaints and partner with Clinical Manager/NRC to ensure full resolution; file weekly site visit and customer contact reports for service improvement. Educational Support Educate and train physicians and hospital personnel on technical matters relating to technology-enabled procedures; provide a clinical resource for surgeons and clinical staff. Update customers on tips, shortcuts and suggestions; participate in in-house sponsored customer training at designated sites. Provide training resources for hospital staff to enable them to conduct training for their personnel; continually train Enabling Technologies Clinical Support team. Sales Support Collaborate with NRCs, Spinal Sales, and NeuroSurgery Reps to identify prospective new users for Navigation and Robotics. Attend and participate in sales meetings, trainings, conventions, and trade shows; submit reports and information as directed. Support more complex, new image-guided products and applications to physicians and hospital staff; prioritize customer technical support and service expectations with Region Manager and Clinical Manager. Provide input on new product development based on in-field experience; manage documentation at new or existing installations. Miscellaneous Adhere to company policies and conduct all business ethically. Qualifications Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident in your applicant profile. High School Diploma or GED with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or Associate Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience Nice to Have: Preferences RT and/or MRI certification Prior experience with Image Guided Systems Prior experience with MRI Operating room experience Preference given to local qualified candidates and candidates with Medtronic experience Additional Job Requirements: While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. Visual requirements apply. A valid driver’s license and active vehicle insurance policy are required; driving approximately 50% of the time within the assigned territory with possible overnight travel. Benefits & Compensation Medtronic offers a competitive salary and flexible benefits package. The base salary range for U.S. locations is 68,000 – 102,000 USD, with eligibility for a Sales Incentive Plan (SIP). Detailed benefits information is provided to regular employees working 20+ hours per week and to all regular employees (see description for specifics). Details include health, dental, vision insurance; Health Savings Account; Flexible Spending Accounts; life insurance; disability plans; retirement plans including 401(k) with employer match; paid time off; holidays; employee stock purchase plan; and other programs. Some benefits may vary by location. Further details are available at theMedtronic benefits and compensation plans. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ people. We engineer solutions from R&D to manufacturing to the field, valuing diverse perspectives and patient-centric focus. Learn more about our business, mission, and commitment to diversity here. Equal Employment Opportunity Medtronic is an equal opportunity employer. We provide reasonable accommodations for qualified individuals with disabilities and consider applicants without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. For applicants in Los Angeles County, a local Fair Chance Ordinance/Act applies. #J-18808-Ljbffr

Created: 2025-09-17