Senior Director - IT Operations/Security

OverviewPagerDuty, Inc. is a global leader in digital operations management. PagerDuty is a trusted partner for enterprises delivering always-on digital experiences. We are growing and seeking an experienced Senior Director of Corporate IT (End User Services/AI, Systems Engineering, and Enterprise Security) to lead IT Operations at scale. In this role, you will architect, build, and support PagerDuty’s SaaS/cloud-first IT ecosystem—ensuring availability, reliability, and security for our global workforce. You will drive the adoption of enterprise employee-facing AI programs, champion IT security operations, and deliver an exceptional experience for all Dutonians. As a people-first leader, you will develop, support, and inspire your team.ResponsibilitiesProvide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale.Architect and scale IT Operations and Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems.Drive the strategy, implementation, and adoption of enterprise employee-facing AI programs and automation, enhancing productivity and user experience across the organization.Partner with the CISO organization to design, deploy, and operate robust IT security solutions, ensuring protection of corporate infrastructure and data.Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement.Consult with senior-level stakeholders to identify business and technology needs and translate them into actionable IT strategies.Oversee ticket escalation and ensure SLAs and defined metrics are met or exceeded.Ensure employees receive professional, efficient, and effective support with a focus on continuous improvement and user satisfaction.Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations.Provide regular metrics and KPIs across functions to gauge the effectiveness of service delivery and inform strategic decisions.Offer direction, guidance, and training to IT staff, including system engineers and help desk support, fostering a culture of learning and growth.Champion a customer-zero mindset by adopting and deploying PagerDuty’s own products internally, driving innovation and best practices.Demonstrate strong emotional intelligence (EQ) as a leader—building trust, fostering collaboration, and supporting the professional development of your team.Bring deep, practical experience in IT operations, infrastructure, enterprise AI, and security, with a proven track record in fast-paced environments.Basic Qualifications8+ years of experience in IT operations, overseeing large IT projects.6+ years of people management experience leading multiple technical teams across geographies.Proven experience operating and managing security and automation programs.Excellent understanding of computer systems, security, networks, databases and data storage, and telecommunications.Experience with agile and scrum methodologies.Preferred QualificationsBachelor's degree in computer science or related field, or equivalent work experience.Experience in high-growth, cloud-first (AWS), B2B SaaS companies.Excellent leadership, decision-making, and project management skills.Excellent communication and influencing skills.Experience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, automation tools, AWS, and Zoom.The base salary range for this position is 180,000 - 304,000 USD. This role may be eligible for bonus, commission, equity, and/or benefits. Salary ranges are determined by role, level, and location and may vary as needed. Your recruiter can share specifics for your primary work location during the hiring process.Hesitant to apply? We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. If this isn’t the right role or time, sign up for job alerts.Where we workPagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. Location restrictions may apply: Australia (various states), Canada (certain provinces), and United States (certain states). Candidates must reside in an eligible location. How we workOur values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be a Dutonian. People Leaders create high-performance environments defined by four leadership dimensions: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Our Manager Expectations guide managers in responsibilities, priorities, and performance.What we offerOur total rewards are competitive and aligned with local laws. Details, including country-specific offerings, are available on our benefits site. Your package may include:Competitive salaryComprehensive benefits from day oneFlexible work arrangementsCompany equityEmployee stock purchase program (ESPP)Retirement/pension planGenerous paid vacation, holidays, and sick leaveDutonian Wellness Days & HibernationDuty (paid days off)Paid parental leave (varies by region)Paid volunteer time off, hack weeks, and mental wellness programs*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that enables business resilience and operational efficiency. It is trusted by many Fortune 500/Forbes AI 50 and Fortune 100 organizations. PagerDuty is Great Place to Work-certified and highly rated on TrustRadius and G2.Careers site and social accounts provide additional information.Additional InformationPagerDuty is an equal opportunity employer. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. By submitting an application, you confirm you have read PagerDuty’s Privacy Policy. We provide accommodations for applicants with disabilities; please email . PagerDuty participates in the E-Verify program. #J-18808-Ljbffr

Created: 2025-09-17