Technical Account Manager

OverviewSelect how often (in days) to receive an alert:Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages. Trivium aims to shape the industry through an ambitious transformation journey, focusing on building and upskilling the team, deciding where to play and how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and actions. The global head office is at Amsterdam Airport; many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility.Job SummaryJob Summary:Key responsibilities for the Technical Account Manager are to manage all commercial aspects of assigned customers to achieve Strategic Plan commitments. This person will function as the primary liaison between existing and prospective customers and Trivium Customer Service, Technical, Engineering, R&D, Quality and Operations Personnel. The Technical Account Manager will also have primary account responsibility for other customers where geographic synergies can be realized.Job DutiesJob Duties:Manage all accounts assigned by the overall account and management of the day-to-day relationship, including account planning, forecasting, inventory, etc.Work cross-functionally across Trivium internal teams to ensure best-in-class customer service.Develop and design a customer-centric driven crease long-term customer anize and lead customer collaboration and innovation workshops.Own the communication and presentation of the Trivium value proposition.Secure new business by commercializing new projects.Lead or support long-term supply agreement negotiations.Identify and capture key consumer and market insights, growth opportunities and customer priorities.Participate in weekly and monthly internal calls and meetings.Ensure assignments meet established standards and deadlines.Manage all aspects of new customer qualifications and commercialization.Implement strategic sales plans to achieve corporate objectives.Prepare and deliver sales presentations to key clients.Obtain customer requirements and devise timely solutions.Manage customer expectations in delivering new product solutions.Recommend product simplification and standardization to eliminate unprofitable items.Represent the company at trade association meetings to promote products.Prepare periodic customer technical and sales reports showing forecasts, sales volume, potential sales, and areas of proposed client base expansion.Monitor and evaluate the activities and products of the competition.Recommend budget, expenditures, and appropriations for research and development work.Identify and attend relevant professional development training.Travel to customer sites and Trivium production facilities.Perform all other job duties as assigned.Qualifications and Experience RequirementsBachelor/'s degree from a four-year college or university and minimum 8 years of B2B industrial sales, preferably with industrial-oriented food packaging.Previous experience in a Key Account Manager role preferred.History of delivering customer value, working as a trusted advisor with -depth involvement in business strategy development as well as linking strategy to execution.Strong leadership skills.Highly skilled in negotiation techniquesAbility to build strong relationships across multiple functions with internal and external customers and team.Ability to drive customer focus with key stakeholders at all levels within our organization.Professional and strong business acumen.Willingness to work collaboratively in a team environment.Must be comfortable in office, factory, and warehouse environments.Ability to work with Microsoft Outlook, Word, Excel (pivot-table experience a plus) and PowerPoint.Experience with or similar CRM tool.Bi-lingual (English and Spanish) is a plus.Positive attitude, strong work ethic, and integrityExcellent verbal-written, interpersonal and communication skillsHighly organized and motivated self-starterExperience in customer collaboration and joint business planning – how to work with customers to drive profitable growth and formulate business solutions based on customer insights.BRINGING YOUR TRUE SELF TO WORKTo reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That’s why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and it’s business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work. #J-18808-Ljbffr

Created: 2025-09-17