Citizens Branch Manager

OverviewAt Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.You’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch-wide goals. To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded. As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones. ResponsibilitiesLead and coach branch team to achieve individual and collective sales and service goals.Spearhead branch performance, sales growth, and customer experience initiatives.Foster a customer-centric culture through leadership, partnerships, and sound operational practices.Develop a diverse talent pipeline, coach colleagues, and prioritize performance and municate business priorities effectively to energize and empower staff.Direct colleague and sales activities to meet and exceed targets.Engage with the local community to cultivate and deepen customer relationships. Qualifications, Education, Certifications And/or Other Professional CredentialsRequired QualificationsHigh School diploma or equivalent requiredLeadership experience with proven ability to coach and develop to drive sales excellence, ensure world-class customer service, and uphold operational integrity in a high-volume branch environment4 years of sales management experience in Retail or Branch BankingTrack record of meeting sales goals, deadlines, and branch goals in a profit and loss environmentDemonstrated ability to deliver an exceptional customer experience as evidenced by customer satisfactionStrong partnerships with community and civic organizationsMust meet SAFE Act requirements, including background checks and obtaining a unique identifier from the NMLSPreferred QualificationsAssociate’s or Bachelor’s degreeRetail banking experienceTalent sourcing and assessment skills Hours and Work ScheduleHours per Week: 40Work Schedule: Varies with branch needs and may include weekends and evenings Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for UsAt Citizens, you/u2019ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. #J-18808-Ljbffr

Created: 2025-09-17