Director, Software Services

OverviewAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio spans diagnostics, medical devices, nutritionals and branded generic medicines. We employ 114,000 colleagues in more than 160 countries.About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:Career development with an international company where you can grow the career you dream of.Free medical coverage for employees via the Health Investment Plan (HIP) PPOAn excellent retirement savings plan with high employer contributionTuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The OpportunityThe Director, Software Services is a senior leadership role within our Informatics business and is based out of Charlottesville, VA, Chicago-Downtown, IL, or Lake Forest, IL, reporting to the General Manager. Our diagnostic solutions are used in hospitals, laboratories and clinics worldwide. The crucial information derived from our tests, instruments and informatics systems supports patient care decision making for conditions ranging from heart attacks to blood disorders to infectious diseases and cancers.Abbott Informatics seeks an experienced Director, Software Services with deep expertise in software implementation and integrations and a strong background in professional services. This leader will drive successful implementation, deployment and support of our software solutions, ensuring seamless adoption and optimized implementation strategies for our healthcare clients.As a senior leader, you will develop and execute implementation methodologies, lead a team of project managers, implementation trainers, integration and interface consultants, customer support/success resources and collaborate cross-functionally to enhance customer experience. You will ensure a smooth transition for clients adopting our Informatics platforms and contribute to strategic planning and execution.What You’ll Work OnOversees implementation, testing, technical services, deployment; provides technical and workflow guidance; serves as a subject matter expert for integration of Abbott solutions into healthcare workflows and technology stacks.Ensure integration and interoperability of Abbott Informatics platforms across hospitals, physician practices and partner networks to support seamless data sharing and clinical workflows.Drive consistency and excellence in execution across implementation and services projects, including customer kickoff, solution delivery, and handoffs from Sales to Services and Customer Success and Account Management.Operationalize and continuously improve our implementation framework and methodology, ensuring high-quality delivery and consistency.Develop and manage professional service offerings that meet high-touch customer needs.Serve as a senior escalation point for complex implementation scenarios.Champion the voice of the customer in internal conversations.Execute against a defined services framework, with opportunities to recommend enhancements based on delivery insights, customer needs, and business strategy.Identify patterns across engagements to improve delivery processes, onboarding timelines, and team efficiency.Collaborate with internal stakeholders to contribute feedback that enhances product adoption, integration support, and onboarding readiness.Monitor implementation KPIs and support reporting on team performance, delivery outcomes, and customer relationship health.Build trusted relationships with customers and cross-functional leaders.Foster a strong team culture rooted in problem-solving, ownership, growth mindset, and empathy.Ensure compliance with all relevant laws, regulations, and internal policies. Critical Success IndicatorsDemonstrated success leading multi-disciplinary teams across operations and services.Proven ability to manage large-scale integration and implementation projects.Strong customer orientation and ability to build trusted relationships.Experience developing and scaling professional services and customer success frameworks. Required QualificationsBachelor’s degree in Information Technology, Computer Science, or related field.10+ years of experience in enterprise SaaS delivery, consulting, or implementation leadership.Experience in HealthTech or MedTech industries.Strong leadership, communication, and decision-making skills.Experience in budget management and financial analysis. PreferredMaster’s degree in a related field.Experience with EHR systems such as Epic, Cerner, Meditech.Familiarity with Healthcare Interoperability Standards (e.g., HL7, FHIR).Professional certifications (e.g., PMP, Six Sigma) are a plus.Apply Now* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at on Facebook at and on X (Twitter) @AbbottNews and @AbbottGlobal.The base pay for this position is $147,300.00 – $294,700.00In specific locations, the pay range may vary from the range posted.JOB FAMILY: IT Business Relationship ManagementDIVISION: CMI ARDx Cardiometabolic and InformaticsLOCATION: United States > Lake Forest: J55ADDITIONAL LOCATIONS: United States > Charlottesville: 915 E High StreetWORK SHIFT: StandardTRAVEL: Yes, 5 % of the TimeMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: #J-18808-Ljbffr

Created: 2025-09-17