Solutions Architect

Overview QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS is an innovative full stack audio, video and control platform that unifies data, devices and a cloud-first architecture to empower organizations to deliver transformative AV experiences across built spaces. Acuity Inc. owns QSC and Acuity Brands Lighting and AIS, focused on making spaces smarter, safer and greener through data interoperability. Acuity Inc. is based in Atlanta, GA, with operations across North America, Europe and Asia. We design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We pursue growth through innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. Acuity offers generous benefits and opportunities for career growth. Job Summary The Solutions Architect is responsible for providing pre-sales support and guidance to Q-SYS customers and the Business Development Managers who manage end customer relationships. The Solutions Architect designs solutions within the Q-SYS ecosystem, resolves technical pre-sales inquiries, and provides training to top Q-SYS adopters. They will develop in-depth knowledge of the technical preferences, use cases, and pipeline of key end customers and assist internal and external stakeholders to ensure successful AV experiences are consistently delivered. Responsibilities Analyze functional requirements and use cases of key clients and propose Q-SYS software solutions that meet their goals. Proposals may include design narratives, signal flow drawings, and detailed programming and commissioning scopes of work. Deliver technical presentations, demonstrations, and on-site proof of concept implementation and optimization. Provide technical training and deliver existing Q-SYS curriculum and develop custom training materials for specific verticals and projects. Communicate with multiple Q-SYS internal functions (Dealer Channel Sales, Marketing, Product Management, Technical Services, Professional Services, Quality Assurance) regarding product issues or emerging customer needs. Represent Q-SYS at regional and national trade shows. Qualifications BA/BS in Communications, Computer Science, or related field preferred. Minimum 5 years hands-on experience in commercial AV installation/integration project management, programming services, or AV manufacturer application engineering/technical training. Experience with video teleconferencing, control, and audio-video distribution systems, particularly related to Q-SYS hardware and software. Experience improving technology interactions for end-user customers based on analysis of customer needs and vetted use cases. Experience with DHCP, IPsec, VLAN, layer 3 routing, TCP, UDP, multicast management. Strong computer skills including Microsoft Office and CRM software (Salesforce a plus). Excellent written and verbal communication skills; able to maintain calm under pressure. Ability to understand, consult, and troubleshoot AV networking; passion for user experience. Preferred Skills and Experience Enterprise AV management experience is a plus. Experience with performance audio tuning and gain staging desirable. Industry certifications including AVIXA, Q-SYS, PMI, Cisco, CompTIA, and AQAV appreciated. Other Travel up to 40%. QSC is owned by Acuity Inc., which is located in the United States. The data you provide will be stored in a global recruitment system and subject to U.S. laws. The salary range for this position is $83,000 to $121,000. Placement within this range may vary based on experience and location. Acuity offers health care, dental, vision, 401K, and incentive compensation depending on role. For a list of benefits, click here. We value diversity and are an equal opportunity employer. All qualified applicants will be considered without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, protected veteran status, genetic information, or any other characteristic protected by law. Please click here for more information. Accommodation for Applicants with Disabilities: Acuity Inc. is committed to providing reasonable accommodations in its application process. If you need an accommodation, you may contact us at (770) 922-9000. Please indicate the type of accommodation and requisition. Unsolicited resumes and agency recruitment policy: Acuity Inc. will not pay fees for unsolicited resumes. See our E-Verify and equal opportunity posters for more information: E-Verify Participation Poster, e-verify.gov, eeoc.gov. #J-18808-Ljbffr

Created: 2025-09-17