Computing Support Analyst 1

OverviewLeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.PositionTitle: Computing Support Analyst 1Location: Palo Alto, CA - OnsiteTerm: 18 MonthsPay range: $38 to $45 hourlyHours: 30 hours a week (6 hours a day, 9:30 AM to 4:00 PM with 30 min lunch) Monday through terview Process:1 virtual interview with HM1 onsite interview with teamDescriptionThe client is seeking a solid technical candidate with strong customer service skills for our Computing Support Analyst 1 position. The candidate would be responsible for first response and triage of any support requests that arrive in the team/'s ticket request queue, walk-ins, and direct messages. These requests will include, but not be limited to, audio/video support of event spaces and conference rooms, Windows and Mac computer support, basic networking, and mobile phone (iPhone and Android) support. The candidate will have ownership of the request and do their best to solve the problem or direct the requester to the correct resources.QualificationsTwo or more years of relevant experience or a combination of education and relevant experience is highly preferred.Experience supporting audio/video systems of event spaces and conference rooms.Experience with supporting various computing and mobile operating systems like Windows, Mac OS, Linux, iOS, and Android.Experience with troubleshooting hardware issues on desktops/laptop computing devices and mobile devices like phones and tablets.Experience supporting and troubleshooting cloud services like Microsoft Office365 and Google Workspaces.Experience working in a higher education environment.Experience using ticketing systems like ServiceNow.Basic understanding of networking technologies.Ability to provide excellent customer service.Demonstrated ability to work professionally with a high attention to detail.Ability to work proactively with little or no supervision.Ability to solve complex problems that require the candidate to be adaptable and think quickly.Experience in working in a team environment.Ability to work on multiple projects with varying, strict pTIA A+ certification is a plus.How to apply / More informationTo know more about current opportunities at LeadStack, please visit us at you have any questions, feel free to call me on 415 873 3646 or send an email to #J-18808-Ljbffr

Created: 2025-09-17