Vice President, Implementation Services

OverviewWe are united in our mission to make a positive impact on healthcare. We are Modernizing Medicine (WAMM). We are a team of problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010, ModMed serves eleven specialties with headquarters in Boca Raton, FL, a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.The Vice President, Implementation Services, is a senior executive responsible for setting the strategic vision and operational excellence of the end-to-end implementation lifecycle for all customer onboarding and delivery services, including Professional Services, Data Conversion and Migration, Interoperability Implementation, and Configuration Services. The VP will lead a cross-functional organization to ensure successful deployment of our SaaS solutions, drive time-to-value, client satisfaction, and revenue realization. This role partners with Sales, Product, Engineering, and Customer Success to create a seamless, scalable implementation experience and will champion digital transformation and standardization initiatives within implementation.ResponsibilitiesDefine and execute a comprehensive implementation strategy aligned with company growth, customer retention, and operational efficiency goals.Set the tone and direction for a high-performing, outcomes-driven organization that delivers measurable business impact.Lead the development of a digital transformation roadmap for implementation services, identifying key initiatives, technologies, and metrics to drive efficiency and innovation.Lead and develop senior leaders across Professional Services, Data Conversion, Implementation Technology, and Configuration Services.Cultivate a culture of accountability, innovation, and continuous improvement.Establish best-in-class delivery methodologies, implementation frameworks, and client engagement models.Own and improve client implementation outcomes, including on-time delivery, go-live readiness, user adoption, and NPS.Drive the adoption of digital tools and platforms to enhance client engagement, provide real-time visibility into project status, and enable self-service capabilities for clients during implementation.Own P&L for the implementation function, including forecasting, revenue recognition, backlog, margins, and cost controls.Implement resource models and workforce planning to meet dynamic client demand.Partner with Sales to support pre-sales implementation scoping and solution design.Work with Product and Engineering to improve product readiness, implementation scalability, and technical enablement.Collaborate with Customer Success to ensure effective transition from go-live to long-term value realization.Act as a key liaison for digital transformation efforts, ensuring alignment and integration of implementation processes with broader company-wide digital strategies.Drive the use of automation, integration tools, and data analytics to optimize implementation efficiency and visibility.Evaluate and deploy tools and platforms to support delivery orchestration, project tracking, and reporting.Champion the exploration and adoption of new digital technologies, such as AI, RPA, and advanced analytics, to proactively identify implementation challenges, predict client needs, and automate repetitive tasks.Serve as the senior executive escalation point for strategic and high-risk implementation projects.Proactively identify delivery risks and develop mitigation strategies to ensure client success.QualificationsBachelor/'s Degree required.12+ years of progressive leadership experience in SaaS implementation, customer delivery, or consulting services.Demonstrated success managing multiple service delivery lines at scale, ideally in a healthcare technology or complex enterprise software environment.Proven ability to lead large teams, manage P&L, and drive operational transformation.Strong executive presence with a track record of influencing C-level stakeholders internally and externally.Expertise in SaaS onboarding methodologies, enterprise project governance, and customer lifecycle management.Deep understanding of CRM and implementation tools (e.g., Salesforce, ServiceNow, Smartsheet, Mavenlink).Exceptional problem-solving, change management, and communication skills.BenefitsUnited StatesComprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.401(k) with company matching contributions and vesting details.Generous Paid Time Off and Paid Parental Leave pany-paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs.Professional development opportunities, including tuition reimbursement and unlimited LinkedIn Learning access.Global presence with hybrid/remote roles and dog-friendly HQ in the US.Weekly catered meals and wellness facilities at BRIC diaMeals & Snacks: complimentary office meals and healthy surance Coverage: comprehensive health, accidental, and life insurance, including family coverage.Well-being allowances and leave programs to support work-life balance.Parental and other leave options and holidays. #J-18808-Ljbffr

Created: 2025-09-17