Director of Resident Engagement

OverviewA mission-driven property management organization is seeking a compassionate and experienced Director of Resident Engagement to lead the design and delivery of programs that support and enrich the lives of residents living in affordable housing communities. Based in Somerville, MA, this full-time leadership position oversees a team of Resident Engagement Coordinators (RECs) and works in close collaboration with property management teams to foster resident stability, engagement, and community well-being. The Director will also play a key role in building partnerships with local service providers and securing funding opportunities to support resident services.What You’ll DoCollaborate with property management teams to identify and coordinate programming that promotes housing stability and resident successSupport RECs and site staff in developing resident engagement goals and measurable outcomesDesign and implement programs that help reduce rent arrears, improve lease compliance, and promote positive resident relationshipsEstablish and maintain strong partnerships with community-based organizations, service providers, and fundersTrain RECs on using an outcome tracking tool to evaluate program success and report resultsLead efforts to identify and secure funding opportunities at the local and national levelSupervise, mentor, and guide Resident Engagement Coordinators across multiple sitesAnalyze performance data and apply findings to improve service deliveryHost regular check-ins with site teams to problem-solve challenges and plan engagement eventsUnderstand resident concerns and coordinate support through appropriate referrals and resourcesOversee the planning of community-building events and seasonal celebrationsPrepare standardized, site-specific monthly newsletters across all propertiesMaintain accurate records, documentation, and reporting to meet internal and external requirementsPrepare monthly reports for leadership and fundersManage resident engagement budgets and any grant-funded program budgetsRepresent the organization professionally in meetings with local agencies, funders, municipalities, and community stakeholdersParticipate in professional development and organizational training opportunitiesWhy You MatterYour leadership will directly impact residents’ lives, helping them access critical resources, build stronger communities, and remain stably housed. You’ll support a passionate team, develop strategic partnerships, and shape programs that strengthen communities and create lasting change.What It TakesBachelor’s degree in social work, human services, or a related field3–5 years of experience in community engagement, program development, staff supervision, and partnership managementDemonstrated success in securing grant fundingStrong understanding of HUD, Fair Housing, and related affordable housing regulationsAbility to oversee and support teams across multiple sitesExcellent written, verbal, and organizational communication skillsCultural competency and ability to work effectively with diverse communitiesExperience leading or facilitating community meetings and eventsProficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), outcome tracking systems, and property management platforms like YardiSelf-starter with the ability to prioritize, manage deadlines, and work independentlyFlexibility, empathy, and a sense of humor highly valuedReliable transportation required for regular regional travelPhysical RequirementsFrequent stair climbing and walking throughout properties for on-site assessments, events, and staff supportThe PerksSalary: $65,000–$75,000 annually, based on experienceFull-time, exempt | Monday–Friday scheduleIn-person role based in Somerville, MA, with 50% travel to housing communities across the regionComprehensive benefits package including:401(k) with company matchMedical, dental, vision insuranceLife and disability insuranceFlexible spending account (FSA)Generous paid time offWe celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. #J-18808-Ljbffr

Created: 2025-09-17