Field Service Technician I - SFO $5,000 Sign-on Bonus

OverviewSmiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world. At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.ResponsibilitiesThis position requires daily travel to locations in and around the San Francisco, SFO airport and surrounding area.Specific duties, activities and responsibilities include but are not limited to:Responsible for meeting daily service repair needs and driving customer satisfactionInstalls, repairs and maintains equipment in the field; provides customer training as requiredDocuments all inspections, maintenance, repair work and submits paperwork in a timely basisOrder, install, and return parts and manages repair parts cycle timeReviews all logs for open issues and prepares formal reports to customers as necessaryParticipates in Service Sales opportunities and assists with promoting and implementing revenue programsEnsures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvementsSeeks to provide technical support to customers and other service professionals as requiredMay participate in site surveys, pilot program service activities, attend meetingsPossesses basic technical knowledge on the company’s Trace and X-Ray technologiesMaintains clear and concise business communication, both oral and writtenEstablishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trendsExercises every available measure to control and minimize costsTravel, overtime and work hours other than Monday-Friday may be requiredComply with and ensure department compliance with Company health, safety and environmental policiesComply with all applicable U.S. export control and security regulationsOther duties as requiredQualificationsEducation/Training: Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical) / Military Training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience of 1-3 years in a related electrical or mechanical field service role. Computer literacy; competency in MS Office Suite and aptitude for learning specialized software programs.Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.Knowledge/Skills: Excellent communications skills with a strong customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing and able to travel on short notice.Supervises: While supervision is not a primary responsibility, there may be instances where supervision of others on a project basis may be requiredBackground: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigationPhysical/Mental RequirementsPossess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at onceExcellent customer service skills and the ability to handle stressful situationsSelf-motivated, reliable, and accountablePossess excellent telephone skillsMust be able to lift/carry 80 lbsMust be able to push/pull 200 lbsMust be able to move/manipulate equipment weighing up to 1000 lbs with equipment aidsJob requires frequent bending, stooping, twisting, turning, and working in unusual positionsMust be able to work safely and follow safety precautions in extreme environments around dangerous industrial equipmentWork EnvironmentWork environment is typically where the customer is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.Additional InformationWe offer… Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.Salary: The compensation for this position ranges from 49,280.00-99,960.00 USD. Salary to be determined by education, experience, knowledge, and abilities, and alignment with internal and market data. This role includes a competitive benefits package.EEO Statement: All qualified applicants will receive consideration for employment without regard to protected veteran status or any other legally protected characteristic.Accommodation: If you need a reasonable accommodation to search for a job opening or to submit an online application, please email or call toll-free 877-703-1029. This contact is for assisting disabled job seekers; other inquiries may not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of protected characteristics. We are an inclusive company with values grounded in equality and ethics.At no time during the hiring process will Smiths Group, nor any recruitment partners, request payment to enable participation. Apply directly through our careers page. #J-18808-Ljbffr

Created: 2025-09-17