CRM Production Manager

Join to apply for the CRM Production Manager role at Sonos, Inc.At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.This role is the technical and operational backbone of a high-impact CRM program. As the production team lead, you’ll drive operational excellence, set quality standards, optimize tools and processes, and serve as a trusted partner to CRM strategy, Martech, and Creative teams. You will lead a highly skilled team of technical producers and help deliver personalized, high-impact communications to customers, maintain consistency, enable speed, and scale team output.This role is a hybrid position, allowing for a combination of remote work and in-office collaboration. Qualified applicants must live within commuting distance of our Seattle or Boston office locations.Key ResponsibilitiesLead and mentor a team of CRM Producers, supporting growth, removing blockers, and ensuring consistent execution across campaigns.Oversee end-to-end production from intake to deployment, ensuring campaigns meet quality standards, timelines, and performance goals.Set and enforce operational best practices, including QA protocols, naming conventions, folder structures, and campaign documentation; maintain this repository on Confluence/Google Drive.Build and deploy campaigns as needed, providing hands-on support for high-priority initiatives and complex workflows.Optimize tools and production workflows, partnering with Martech and Engineering to improve platform performance and scale output.Collaborate cross-functionally with CRM strategists, analysts, creatives, and product teams to streamline execution and enable strategic experimentation.Monitor team capacity and prioritize workload, ensuring producers work sustainably across lifecycle, promotional, and triggered programs.Champion continuous improvement and innovation, identifying opportunities to automate, templatize, or simplify repeatable tasks while maintaining quality.Qualifications8-10 years of experience in CRM production, email marketing operations, or related field, with at least 2 years in a leadership role.Proven ability to lead high-performing production teams, driving consistency, quality, and efficiency across a high volume of campaigns.Deep understanding of CRM platforms (e.g., Salesforce Marketing Cloud, Braze) and familiarity with campaign automation, dynamic content, audience segmentation, and A/B testing.Strong grasp of production best practices, including QA, documentation, naming conventions, and version control.Experience optimizing tools, processes, and workflows, and collaborating with Martech or Engineering for enhancements.Adept at navigating cross-functional environments with strategy, creative, analytics, and product teams.Detail-oriented with strong project management, prioritization, and resource planning skills.Proactive mindset focused on operational excellence and continuous improvement.Willingness to be hands-on, building, testing, or troubleshooting campaigns as needed.Excellent communication and collaboration skills; ability to coach and develop talent, influence stakeholders, and advocate for scalable solutions.The base pay range for this role is $119,000 to $148,800, depending on geographic location and experience. Compensation details, bonuses, equity, and benefits vary by location and are determined by the company.We offer a comprehensive benefits program with health, wealth, and well-being supports, including medical, dental, vision, 401(k) with company match, paid time off, holidays, disability and life insurance, voluntary benefits, mental health support, and employee discounts.Equal Opportunity Employer: Sonos evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We provide reasonable accommodations in accordance with applicable law.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionMarketing, Public Relations, and Writing/EditingIndustriesComputers and Electronics Manufacturing #J-18808-Ljbffr

Created: 2025-09-17