Principal ServiceNow Engineer

OverviewSoft Tech Consulting, Inc. is seeking an experienced Principal ServiceNow Engineer to join our team. The ideal candidate will have a strong background in ServiceNow development, configuration, and integration, with a focus on customizing applications and automating workflows. This role involves direct interaction with clients, designing technical solutions, and implementing best practices for ServiceNow applications.ResponsibilitiesDevelop, configure, and customize ServiceNow applications, including workflows, business rules, UI actions, and client scripts.Implement and manage ServiceNow modules such as ITSM, CSM, CMDB, Service Catalog, SPM/PPM, and FSM.Create and maintain integrations using REST/SOAP APIs, MID servers, and custom scripts.Work closely with product owners and stakeholders to gather and analyze requirements, translating them into effective ServiceNow solutions.Design and configure portal views using AngularJS, Bootstrap, and ServiceNow widgets.Support existing applications by troubleshooting issues, performing root cause analysis, and implementing fixes or enhancements.Lead and participate in ServiceNow upgrade and migration projects.Maintain security configurations, including ACLs, roles, and group management.Provide documentation and training to end-users and technical teams.Develop reports, dashboards, and analytics to track system performance and business processes.Qualifications7+ years of experience as a ServiceNow Developer.Strong understanding of ServiceNow security model, ACLs, and user/group administration.Proficiency in JavaScript, AngularJS, Java, HTML, CSS, MySQL/SQL.Experience with ServiceNow integrations using REST/SOAP APIs.Hands-on experience with custom application development in ServiceNow.Knowledge of ITIL frameworks and best practices.ServiceNow Certified System Administrator certification (preferred).Strong communication skills and ability to work directly with clients.Must have strong written and verbal communication.Must be able to work independently, with little to no oversight.Requirements and Onsite/SecurityUS citizenship is required. Must be able to obtain Public Trust clearance. Position may require on-site work in the National Capital Region with anticipated return to 100% onsite in the near future.Salary and BenefitsSalary is dependent upon the candidate’s skills, experience, education, and certifications. The high end of the salary range is considered for those who exceed qualifications in a required area. Soft Tech offers competitive benefits in the areas of medical, dental, vision, 401K, short-term disability, long-term disability, life insurance, paid time off, and paid holidays.About UsSoft Tech Consulting, Inc. is a woman- and minority-owned business headquartered in Chantilly, VA. With contracts in both the public and private sectors in the DC metro area and across the country, Soft Tech provides enterprise-class IT solutions and focuses on helping government organizations design, implement, and maintain mission-critical information technology solutions by prioritizing both employees and customers.Soft Tech Consulting, Inc. is an Equal Opportunity Employer. #J-18808-Ljbffr

Created: 2025-09-17