Customer Success VP, Professional Services - Federal ...

OverviewDataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business — today and in the future.The Vice President, Professional Services – Federal is responsible for leading all professional services and data science delivery activities across the United States Federal Sector. This executive plays a critical role in shaping and executing the regional services strategy, ensuring world-class delivery of AI-driven solutions, and supporting revenue growth and customer success. The VP partners closely with Sales, Account Management, and the broader Senior Leadership Team to scale professional services offerings, achieve profitability targets, and drive customer value across international markets. Key ResponsibilitiesCollaborate with cross-functional field teams such as sales leadership, and Senior Leadership to build regional software and services strategies in support of revenue targets.Contribute to achieving professional services margins and oversee the P&L of your region.Recruit, assess, and train technical employees to meet DataRobot professional services hiring plan and performance standardsRetain top talent and implement development plans for employees that fail to meet standardsEnsure quality of delivery of professional services. Strategic Planning & LeadershipDevelop and maintain the regional professional services strategy aligned with global objectives and regional revenue goals.Advise the Executive Leadership Team on AI professional services trends, risks, and opportunities, including regional P&L performance.Contribute to global services strategy, operations, and administrative planning.Collaborate with Sales and Account Management to support go-to-market plans, renewals, and expansion strategies. Operational ExecutionOversee successful delivery of services across the customer lifecycle—from PoVs and onboarding to expansion and renewal.Ensure adherence to performance standards across AAIE engagements in all assigned regions.Own and manage the regional professional services budget, operating plan, and margin targets.Monitor customer satisfaction, delivery quality, and overall health of engagements to minimize churn and maximize impact. Team Leadership & DevelopmentLead, scale, and develop high-performing professional services and data science teams across international markets.Recruit, onboard, and upskill technical talent in line with DataRobot’s hiring plans and delivery standards.Implement performance management frameworks to recognize excellence and address underperformance.Foster a culture of feedback, continuous improvement, and professional growth. Knowledge, Skills and AbilitiesLeadership & InfluenceModels an owner mindset, balancing customer outcomes with internal goals.Coaches and develops talent, creating a high-performance, feedback-driven spires and influences across functions and levels, even without formal authority. Strategic Problem SolvingApplies structured thinking to solve complex AI services challenges.Pushes for excellence, challenges assumptions, and integrates feedback from all municates clearly and effectively with SVP-level and C-suite audiences. Innovation & EnablementDrives thought leadership across product, services, and go-to-market teams.Participates in product innovation initiatives to enhance service delivery and customer outcomes.Codifies best practices and domain knowledge to scale technical excellence across teams. Requisite Education and Experience / Minimum Qualifications10+ years of professional experience in enterprise software, services, or consulting3+ years in a senior leadership role within high-growth SaaS, customer success, or services organizations3+ years leading cross-functional or international teams3+ years experience in advanced analytics, data science, or AI/MLBachelor’s degree in a technical, business, or related field; advanced degree preferredU.S. Citizenship required to support engagements with federal government customers.Active or ability to obtain U.S. security clearance (e.g., Public Trust, Secret, or higher) depending on customer requirements.Demonstrated experience supporting U.S. federal agencies, system integrators, or defense and intelligence organizations is highly preferred.Familiarity with FedRAMP, ITAR, NIST, and other relevant regulatory or compliance frameworks is a strong plus.Proven ability to navigate procurement, compliance, and delivery expectations in a federal contracting environment.Understanding of U.S. federal acquisition lifecycle and proposal processes (RFI/RFP/RFQ) is a bonus. Compensation StatementThe U.S. annual on-target earnings (OTE) range for this full-time position is between $300,000 and $400,000 USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on various factors, including (but not limited to) the candidate’s work location, job-related skills, experience, and education. The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more! DataRobot Operating PrinciplesWow Our CustomersSet High StandardsBe Better Than YesterdayBe RigorousAssume Positive IntentHave the Tough ConversationsBe Better TogetherDebate, Decide, CommitDeliver ResultsOvercommunicate Research shows that many women apply to jobs when they meet fewer qualifications than men. At DataRobot we encourage ALL candidates to apply, even if you do not check every box.DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics. DataRobot is committed to providing reasonable accommodations to applicants with disabilities. See the United States Department of Labor’s EEO posters for more information.All applicant data submitted is handled in accordance with our privacy practices. Note: this description is a summary of the role and does not constitute a contract. #J-18808-Ljbffr

Created: 2025-09-17