Retail Operations Lead Los Angeles, CA; Manhattan, NY; ...

OverviewLos Angeles, CA; Manhattan, NY; San Francisco, CAEverlane believes luxury should be as effortless as it is conscious. We partner with ethical factories, work with premium, sustainably sourced materials, and strive to leave the industry cleaner than we found it. There’s still much to do, and we’re excited to grow a team of motivated humans ready for the challenge. The journey toward better continues.Within the Retail channel, the Retail Operations function ensures our stores efficiently and effectively meet the demands of both our customers and internal teams while driving performance and profitability. The Retail Operations Lead supports the Sr. Manager of Retail Operations across all aspects of Retail Operations, while taking ownership of store communications and facilities management. This role acts as the connection between store teams, cross-functional partners, and external vendors. Whether it’s working to build a leader training plan, restructuring our store communications, or resolving a critical issue affecting a store’s physical space, the Retail Operations Lead is a key function of maintaining a compelling and cohesive store experience for our customers and staff.The Retail Operations Lead will report to the Senior Manager of Retail Operations and partner closely with the rest of the Retail Leadership Team and all Retail Field teams.ResponsibilitiesAssist with general day-to-day Retail Operations tasks, including, but not limited to:Executing and supporting Retail channel and operations goals or projectsDeveloping or updating store processes or policies to increase efficiency, compliance, or reduce workloadCollaborating with cross-functional partners on store feedback, issue resolution, or brand projectsPreparing for and executing retail events, both in-store customer events or internal company meetingsTracking channel operating expenses to uncover and implement cost‑savings opportunities through supporting procurement and supply acquisition, and researching, evaluating, and onboarding new vendorsAssisting with weekly reporting and business analysisOwn store communications and engagement, and assist in the development of store training, including, but not limited to:Creating and distributing clear, actionable biweekly communications to store teams and maintaining workload calendars and task management listsStreamlining and improving processes related to communication and task managementDeveloping and delivering training materials and programs that support operational excellence, product knowledge, and customer experience standardsOrganizing initiatives to promote retail Team Member engagementOwn store facilities management, including, but not limited to:Resolving facilities issues and executing planned maintenance to ensure the condition of our stores and equipment meet the desired customer experience for Everlane and provide safe working environmentsMaintaining ticketing systems to regularly track, follow up, and report on the status of work requests and vendorsMaintaining relationships with existing maintenance and security vendors and sourcing new vendors for specific issue resolution or planned maintenance as neededProviding on-call support for resolution of any required emergency repairsStreamlining and improving facilities processes and policiesOther tasks as assigned by LeadershipQualifications3+ years of experience in HQ retail operations, multi-store management, or similar rolesStrong communication and training development skillsProven ability to manage projects and budgets effectivelyExperience with facilities management, including vendor coordination and issue resolution is a plusExcellent organizational, problem-solving, and leadership abilitiesSelf-motivated, proactive thinker with ability to manage multiple tasks and prioritize workloadExperience using Airtable is a plusThe Fine PrintRemote positions: This is a remote position with occasional visits to HQ and store locations. We are only considering applications from those who live within the San Francisco Bay Area, CA; Los Angeles Area, CA; and New York City Area. Please note: We are only accepting applications from those who file their taxes in California or New pensation: California residents — SF range $74,000–$100,000; LA range $67,000–$90,000. New York residents — range $70,000–$100,000. The actual pay may vary based on skills, qualifications, experience, and geographic location.Privacy: Everlane is committed to protecting your data privacy. For information on our privacy practices, please review our Privacy Policy.Equal Employment Opportunity: Everlane is an Equal Employment Opportunity employer. We do not discriminate on the basis of any protected status under applicable law.Everlane is deeply committed to respecting and protecting your data privacy. For information on our privacy practices, please review our Privacy Policy. #J-18808-Ljbffr

Created: 2025-09-17