Senior Operations Manager, RCM Launch

About the RoleAs a Sr. Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.The position is 100% fully remote, but we highly prefer candidates in the Western time zones.What You’ll DoEnsure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer.Contribute to designing and implementing systems and processes that facilitate scalability and efficiency.Break down hairy, challenging business problemsOwn execution and outcomesOversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.Drive operational metrics (process throughput, defect rate, etc.)Understand the business in-and-out to be proactive about solving emerging problems40-50% travel requiredWhat You Have6+ years experience in consulting, investment banking, or operations at a fast-paced SaaS tech companyComfortable working with data and proficiency in SQL + ExcelSQL a big PLUS or robust analytical experience (ex. finance, consulting, etc)Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of thingsEnergized By People: You love interacting with customers and consistently seek to deliver a great customer experienceTruth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer’s requestsProject Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trustComfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockersDemonstrated drive, intellectual curiosity, attention to detail, and a proven record of mitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices.Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.Proficient in Retool, Google Suite is a plusExperience in the RCM (Revenue Cycle Management) space is a bonusWhy you’ll love working at Commure + AthelasHighly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad credible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale petitive Benefits: Flexible PTO (pending specific geographical locations), medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on mure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.Employees will act in accordance with the organization’s information security policies, to include protecting assets from unauthorized access, disclosure, modification, destruction or interference. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis. #J-18808-Ljbffr

Created: 2025-09-17