Project Coordinator, White Glove Delivery Service

Overview Title: Project Coordinator – White Glove Delivery Service Contract Duration: December 31, 2025 Contract Type: W2 under Staffing Supplier Pay Rate: $22,86/h Start Date: ASAP Location: San Francisco, CA - 100% Remote Visa Sponsorship: Not provided Responsibilities Proactively contact dashers to set clear expectations and instructions for various white glove delivery types Train, re-educate, and support dashers when delivery non-compliance occurs Address dasher-related issues with empathy, urgency, and creative problem-solving Analyze delivery data to identify trends and process improvement opportunities Spearhead and execute workflows to meet exceptional service-level agreements (SLAs) Communicate findings and collaborate with cross-functional teams to improve processes Develop deep expertise in product features, processes, systems, and tools Contribute to world-class customer service and operational excellence within the team Work independently and effectively multi-task in a high-pressure, fast-moving environment Skills & Qualifications Bachelor’s degree or equivalent work experience Fluent in Spanish and English (written and verbal) 2+ years’ experience as a project coordinator in technology, grocery, or convenience industries Highly motivated with the ability to work independently Strong problem-solving abilities and adaptability to undefined challenges Exceptional attention to detail and strong organizational skills Above average technological fluency and comfort with Google Sheets/data analysis Typing speed of 40+ WPM and top-tier written communication skills, including grammar and brand tone Willingness to work weekends and occasional extended hours (up to 60 hours/week with prior notice) Nice to Have Familiarity with G-Suite, Slack, Atlassian, Salesforce Previous experience in grocery, convenience, or live delivery operations Benefits As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Equal Employment Opportunity Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Equal Employment Opportunity and Affirmative Action Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. #J-18808-Ljbffr

Created: 2025-09-17