System Analyst

Get AI-powered advice on this job and more exclusive features.TalentBurst, an Inc 5000 company provided pay rangeThis range is provided by TalentBurst, an Inc 5000 company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$40.00/hr - $50.00/hrDirect message the job poster from TalentBurst, an Inc 5000 companyTitleSystems AnalystLocationOpen For 100 % RemoteW2 StatusW2 OnlyOverviewAs a Support Systems Administrator, you'll be responsible for day-to-day management of our third-party support platforms, collaborating with support, engineering, and analytics teams. These systems include Zendesk, Amazon Connect, among others. You are a hands-on problem-solver whose role is to support internal teammates in the Customer Experience organisation and continuously improve a first class support workflow. Manage third-party tools and platforms like Zendesk, Amazon Connect, as well as our custom-built tools and scripts for maintaining these systems Own maintenance, upgrades, incident response, user and data management and customization of these platforms as part of the CXS Systems team Work with cross functional partners, like our Operations and Self-Support teams, to understand their goals and problems, then translate business requirements into technical solutions See opportunities and problems in our current workflows and devise and implement creative solutions Write documentation and operational playbooks Maintain community and monitoring platforms, including Khoros Care and Catchpoint Actively develop & update scripts our team use for automating the boring things Qualifications Experience with CX tools: (e.g., Zendesk (preferred), Salesforce Service Cloud, Freshdesk, Intercom, Kustomer) Systems management: Skilled at configuring, maintaining, and improving CX platforms. User support: Can quickly troubleshoot and resolve agent issues. Data and reporting: Comfortable pulling reports, analyzing trends, and spotting what's off. Process improvement: Always looking for ways to make systems smoother for customers and agents. Documentation: Able to keep setup guides, workflows, and processes tidy and up-to-date. Change management: Knows how to test, communicate, and roll out updates without chaos. Security basics: Understands permissioning, user access, and system security best practices. Collaboration: Works easily with CX leaders, IT, and product teams to prioritize work. Nice-to-haves Vendor management: Can manage relationships with software vendors and negotiate licenses. Training chops: Loves running training sessions and writing simple how-tos. Omnichannel know-how: Understands chatbots, SMS, social support, and voice. Quality assurance: Sets up proactive checks so customers hit fewer bumps. Love for CX: Deep empathy for customers and the teams supporting them. Certifications: Any platform admin certs (e.g., Zendesk Admin, Salesforce Certified Admin). Seniority levelMid-Senior levelEmployment typeContractJob functionAdministrativeAdvertisingAccounting/AuditingIndustriesStaffing and RecruitingInformation ServicesTechnical and Vocational TrainingReferrals increase your chances of interviewing at TalentBurst, an Inc 5000 company by 2xGet notified about new System Analyst jobs in San Francisco, CA. #J-18808-Ljbffr

Created: 2025-09-17