Enterprise Account Director

Join to apply for the Enterprise Account Director role at Kalibri19 hours ago Be among the first 25 applicantsJoin to apply for the Enterprise Account Director role at KalibriGet AI-powered advice on this job and more exclusive features.This range is provided by Kalibri. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$125,000.00/yr - $145,000.00/yrAt Kalibri, we are helping to redefine and rebuild the hotel industry. We are looking for passionate, energetic, and hardworking people with an entrepreneurial spirit, who dream big and challenge the status quo. We are working on cutting-edge solutions for the industry: we harness cloud-native data pipelines with advanced AI/ML models to drive asset performance. Kalibri is growing, so if you’re ready to make a difference and utilize your talents across a groundbreaking organization, please keep reading!Kalibri, a SaaS start-up in the hospitality industry, is searching for an Enterprise Account Director who will oversee the commercial relationships with our largest customers such as Hilton, Marriott, Choice, Aimbridge etc. The ideal candidate will have a strong background in account management, excellent leadership skills, and a passion for helping clients succeed. They will work closely with other colleagues and leaders within the commercial organization, Executive Team, Marketing, Data Solutions, and Client Support on a daily basis to retain and grow existing business and to ensure delivery of value to the client to drive their business outcomes.Primary Responsibilities:Team Management: Responsible for management of Account Manager(s) whose job function directly supports Enterprise customers, and acts as a point of escalation for team members to commercial and Executive Team leadersClient Relationship Management: Strategically build and maintain strong, long-lasting relationships with key clients, serving as an escalation point to direct or resolve escalated issuesCustomer Engagement: Strategically plan, manage and execute virtual and in-person formal and informal customer engagement activities, such as “coffee and catch-up” sessions, Business Reviews, and attendance at customer or industry eventsEnterprise Data Analysis & Strategic Insight Generation: Conduct in-depth analysis of enterprise client data, identifying trends, patterns, and anomalies to uncover strategic opportunities and potential risks. Translate these data insights into actionable strategic recommendations that align with client business objectives.Stakeholder Reporting & Consultative Communication: Create clear, concise, and compelling data visualizations and reports that effectively communicate complex analytical findings and strategic recommendations to both technical and non-technical enterprise stakeholders. Serve as a trusted advisor, guiding clients through data-driven strategies and demonstrating tangible value through quantitative evidence.Upselling and Cross-Selling: Identify and drive opportunities to upsell and cross-sell additional features and services to existing clients, collaborating with the enterprise sales teamCollaboration: Work closely with sales, product (including advocating for Enterprise client needs related to the Enterprise Dashboard and other product enhancements), and support teams to ensure a seamless client experience, and actively participate in marketing communications tailored for Enterprise customers.Onboarding and Training: Oversee the onboarding process for new clients, ensuring they are fully trained and comfortable using our platform and data access points within SLA timeframesCustomer Success: Monitor client usage and satisfaction, proactively addressing any issues and providing solutions to enhance their experience. Achieve set NPS targets and CSAT scores.Feedback and Improvement: Gather client feedback and work with internal teams to drive product improvements and enhancements.Qualifications:Bachelor’s degree in Hospitality management, or related field and / or 5+ years proven experience in senior / strategic account management roles within a hospitality, SaaS and/or Data as a Service organizationExtensive experience and understanding of revenue management and the hospitality industry, including its unique processes and challengesExcellent communication and interpersonal skills. Ability to build and operate strong, lasting relationships at multiple levels: interact with revenue managers through to General Managers and E/C Suite executives. Great interpersonal and communication skills and high overall emotional intelligenceProven track record of developing, executing and managing account plansAbility to quickly understand and successfully promote business solutions, identifying business needs and selling valueA strong sales track record of consistently meeting and/or exceeding retention or NPS quotasAbility to manage and direct multiple accounts and prioritize tasks effectivelyCreative thinker and problem solver who can present unique solutions or recommendations, with strong analytical and problem-solving skillsIndustry experience and knowledge of sales and customer service practices in a SaaS companyTechnical aptitude and the ability to learn software programsRevenue management and industry data aptitudeHigh level of proficiency in and the MS Suite (Excel, PowerPoint, and Word)Acts with urgency and is fanatically focused on delivering delightful customer experiencesStrong networking skills, with the ability to build relationships within the industry through events and trade shows10-15% Travel required (domestically, set when travel or where it is at)Job Type: Full-timeThe BenefitsFully remote work, with a thriving company cultureRobust medical, dental, and vision plans through Blue Cross Blue Shield, including a $0 cost plan for employees and subsidized coverage for dependents401k plan with employer matchFlexible Paid Time Off$250 new hire allowance for home office setupCompensation Range: $125K - $145KSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesHospitalityReferrals increase your chances of interviewing at Kalibri by 2xGet notified about new Enterprise Account Director jobs in Washington, DC.Washington DC-Baltimore Area $175,000.00-$200,000.00 2 weeks agoVice President of Sales - Federal MarketsWashington, DC $120,000.00-$140,000.00 16 hours agoDivisional Vice President of Sales - SportsDirector of Sales And Business DevelopmentWashington DC-Baltimore Area $250,000.00-$300,000.00 4 days agoDistrict of Columbia, United States $140,000.00-$180,000.00 1 week agoColumbia, MD $191,500.00-$255,000.00 2 months agoDistrict of Columbia, United States $140,000.00-$180,000.00 1 month agoMaryland, United States $200,000.00-$250,000.00 3 days agoWashington DC-Baltimore Area $149,133.00-$195,000.00 3 weeks agoArlington, VA $200,000.00-$230,000.00 1 month agoAssistant Managing Director of Sales, Corporate Strategic AccountsWashington DC-Baltimore Area $150,000.00-$180,000.00 4 hours agoArlington, VA $125,000.00-$250,000.00 3 days agoWashington DC-Baltimore Area $130,000.00-$160,000.00 3 weeks agoBusiness Development Director (Air Force Account Manager)Director of Enterprise Sales (Cyber Threat Intelligence Focus) - United States of AmericaVice President of Growth and Business DevelopmentWashington DC-Baltimore Area $200,000.00-$400,000.00 2 weeks agoWe’re unlocking community knowledge in a new way. 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Created: 2025-09-17