Senior Product Manager, Consumer (US)

OverviewSenior Product Manager, Rider Applied AI role overview is described as part of Gladly's Hero and Consumer product teams, focused on customer service interactions, AI-enabled experiences, and cross-functional collaboration with design, marketing, and engineering. The team emphasizes building AI-powered consumer experiences across all channels, balancing automation with empathy, and aligning with personas to create a long-term vision.We are seeking a candidate who can grasp technical and design concepts, simplify complex problems, sift signal from noise, and collaborate with customers, stakeholders, and other teams to drive impact.What you’ll do on the teamCreate a vision and strategy for your product area that furthers the company goals and visionDeeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineeringValidate, plan, and deliver on both impactful enhancements and new productsCollaborate across Product teams to build a cohesive product and hone your PM craftBring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear messageA few projects you could be working onOptimizing our AI experience across all channels, including voice and text-based channelsExpanding into new channels and use casesExploring and articulating a vision for where consumer experiences are heading in an AI-enabled worldWhat you’ll bring to the teamHave 5+ years of experience as a product manager, preferably with some exposure in B2B SaaS and Consumer software productsDemonstrate strong communication skills and intuition for how to approach communication with a wide range of audiencesCan telescope between the details and the big pictureAre skilled at discovery, gathering, and navigating qualitative and quantitative inputsKnow what great design looks like, and care about delivering experiences modern consumers will enjoyGrasp technical details and understand technical constraints when working with engineersBuild trust easily with collaborators and listen well, while also knowing how to push forward independently where neededLove tackling hard problems and coming up with powerfully simple solutionsWhy Join Gladly?At Gladly, we’re not just building software—we’re transforming an industry. We take a people-first approach, both in our product and our culture. You’ll enjoy:Competitive salaries, stock options, and comprehensive benefitsGenerous paid time off, parental leave, and home office stipendsA fully remote work environment with opportunities for in-person team gatheringsA strong commitment to professional growth and an inclusive workplace where diverse perspectives thriveJob DetailsSeniority level: DirectorEmployment type: Full-timeJob function: Software DevelopmentNoteReferrals increase your chances of interviewing at Gladly. Get notified about new Senior Product Manager jobs in San Francisco, CA. #J-18808-Ljbffr

Created: 2025-09-17