Senior Product Manager, Consumer (US)

OverviewJoin to apply for the Senior Product Manager, Consumer (US) role at GladlyThis range is provided by Gladly. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$150,000.00/yr - $185,000.00/yrAdditional compensation typesRSUsThe OpportunityWe/'re looking for a Sr. Product Manager to join our Hero product team, which is responsible for the experience that customer service agents (we call them heroes!) have when interacting with consumers using Gladly. This experience covers understanding who the customer is, including important context on their purchases and other helpful information, the lifelong conversation they’ve had across all channels, and ways to take action to address customers’ needs. The team also thinks about how heroes collaborate with other teammates, and the role of AI in helping automate the simple stuff so they can focus on more complex and empathetic work. Our product teams are led by a product manager, designer, and engineering manager, and are organized around personas, which helps us create a long-term vision and build toward that.We/'re looking for a Sr. Product Manager to join our Consumer product team, which is responsible for the experience that consumers have when interacting with brands using Gladly. This experience covers the range of ways to communicate with customer support agents (we call them heroes), finding answers to frequently asked questions, and more. The team works at the cutting edge of crafting AI-powered consumer experiences across all channels. Our product teams are led by a product manager, designer, and engineering manager, and are organized around personas, which helps us create a long-term vision and build toward that.We draw inspiration from consumer apps and messaging experiences, and because we have all communication channels in one platform, we have shifted what consumers can expect from companies. And with a range of powerful AI features, we are pioneering how to balance the ease and scale of automation with the empathy and intuition of heroes. This is a great opportunity to work on an experience that millions of people use to get help from brands they love.What you’ll do on the teamCreate a vision and strategy for your product area that furthers the company goals and visionDeeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineeringValidate, plan, and deliver on both impactful enhancements and new productsCollaborate across Product teams to build a cohesive product and hone your PM craftsBring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear messageA few projects you could be working onOptimizing our AI experience across all channels, including voice and text-based channelsExpanding into new channels and use casesExploring and articulating a vision for where consumer experiences are heading in an AI-enabled worldWhat you’ll bring to the teamHave 5+ years of experience as a product manager, preferably with some exposure in B2B SaaS and Consumer software productsDemonstrate strong communication skills and intuition for how to approach communication with a wide range of audiencesCan telescope between the details and the big pictureAre skilled at discovery, gathering, and navigating qualitative and quantitative inputsKnow what great design looks like, and care about delivering experiences modern consumers will enjoyGrasp technical details and understand technical constraints when working with engineersBuild trust easily with collaborators and listen well, while also knowing how to push forward independently where neededLove tackling hard problems and coming up with powerfully simple solutionsWhy Join GladlyAt Gladly, we’re not just building software—we’re transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you’ll enjoyCompetitive salaries, stock options, and comprehensive benefitsGenerous paid time off, parental leave, and home office stipendsA fully remote work environment with opportunities for in-person team gatheringsA strong commitment to professional growth and an inclusive workplace where diverse perspectives thriveSalary for this role: $150,000 to $180,000 per annum; equity, and benefits.The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly/'s bonus plan for eligible roles. In addition to cash compensation, all Gladly/'s employees are eligible to participate in Gladly/'s equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don’t meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success. #J-18808-Ljbffr

Created: 2025-09-17