Vice President, Post Sales

TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you'll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you'll have the opportunity to make a meaningful and lasting impact.TRM Labs is seeking a Vice President of Post-Sales to transform and scale our post-sales organization during a critical growth phase. This role will be responsible for leading and streamlining multiple functions supporting key stages in our revenue funnel: Onboarding, Adoption, Realization, Retention, Referral, and Expansion. The VP of Post-Sales will build + coach leaders who are responsible for delivering world-class customer outcomes while driving profitable growth.The impact you will have:Transform our post-sales motion into a repeatable, scalable engine that drives both customer outcomes and revenue growthUnify and lead a team of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Global Investigations and potentially other functionsDesign and implement premium service tiers and monetization strategies across training, support, and other professional services functions.Build scalable infrastructure to support growth from hundreds to thousands of customers globallyCreate clear career pathways and growth opportunities across all post-sales functionsWhat we’re looking for:Develop comprehensive post-sales strategy supporting our next growth stage to hundreds of millions in ARRDesign and implement tiered support packages that drive both customer value and revenueMonetize TRM Academy through training, certification, and premium educational offeringsPartner with Sales to integrate post-sales monetization into our go-to-market strategyTransform siloed processes into streamlined, interconnected workflows adopted at scaleImplement robust change management to ensure we’re able to rollout new processes with speed that are highly adoptedCreate data-driven systems for measuring team performance and customer successEstablish exceptionally high standards for deliverable quality and team accountabilityDesign unified organizational structure with clear growth paths across all functionsBuild and maintain high-performing teams within a culture of coachingFoster a culture of excellence, accountability, and continuous improvementRequired QualificationsTrack record scaling ARR from tens to hundreds of millions8+ years post-sales leadership experience in enterprise SaaS or fintechExperience growing customer bases from hundreds to thousandsProven success monetizing post-sales functions and creating new revenue streamsStrong background implementing change management at scaleExperience leading multiple post-sales functions (CS, training, solutions, etc.)Preferred QualificationsExperience serving both private sector and government customersBackground in compliance, crypto, or financial services technologyTrack record building premium support/training programsStrong analytical and strategic thinking capabilitiesAbout the Team:Our post-sales organization consists of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Solutions Architecture, and Compliance Advisory. The team operates with a remote-first culture and maintains high collaboration through regular syncs and pod meetings. We're mission-driven, deeply customer-centric, and focused on delivering measurable value to both public and private sector clients globally.Learn about TRM Speed in this position:When we see rising time-to-value in onboarding, this leader rapidly redesigns engagement models and identifies root causes within 1–2 weeksThe Solutions Architecture team launches new playbooks and onboarding templates within 7 days of each major product releaseLaw Enforcement customers receive proactive outreach within 24 hours of any support ticket with visible cross-team coordination between CS, TRM Academy, and IntelligenceLife at TRM LabsLeadership PrinciplesOur LPs are foundational elements of our strategy, guiding how we make decisions, how we treat each other, and how we behave day-to-day.Impact-Oriented Trailblazer – We put customers first, driving for speed, focus, and adaptability.Master Craftsperson – We prioritize speed, high standards, and distributed spiring Colleague – We value humility, candor, and a one-team mindset.Accelerate your CareerJoin a mission-driven team of industry leaders and make a real-world impact—disrupting terrorist networks, recovering stolen funds, and more. At TRM, you will:Work alongside top experts and learn every day.Embrace a growth mindset with development opportunities tailored to your role.Take on high-impact challenges in a fast-paced, collaborative environment.What to Expect at TRMTRM moves fast—really fast. We know a lot of startups say that, but we mean it. We operate with urgency, ownership, and high standards. As a result, you’ll be joining a team that’s highly engaged, mission-driven, and constantly evolving.To support this intensity, we’re also intentional about rest and recharge. We offer generous benefits, including PTO, Holidays, and Parental Leave for full time employees.That said, TRM may not be the right fit for everyone. If you're optimizing for work life balance, we encourage you to:Ask your interviewers how they personally approach balance within their teams, andReflect on whether this is the right season in your life to join a high-velocity environment.Be honest with yourself about what energizes you—and what drains youWe’re upfront about this because we want every new team member to thrive—not just survive.Thrive as a Global TeamAs a remote-first company, TRM Labs is built for global collaboration.We cultivate a strong remote culture through clear communication, thorough documentation, and meaningful relationships.We invest in offsites, regional meetups, virtual coffee chats, and onboarding buddies to foster collaboration.By prioritizing trust and belonging, we harness the strengths of a global team while staying aligned with our mission and values.Join our mission!We’re looking for team members who thrive in fast-paced, high-impact environments and love building from the ground up. TRM is remote-first, with an exceptionally talented global team. If you enjoy solving tough problems and seeing your work make a difference for billions of people, we want you here. Don’t worry if your experience doesn’t perfectly match a job description— we value passion, problem-solving, and unique career paths. If you’re excited about TRM’s mission, we want to hear from you.Recruitment agenciesTRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.Privacy PolicyBy submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy PolicyLearn More: Company Values | Interviewing | FAQs #J-18808-Ljbffr

Created: 2025-09-17