ServiceNow Senior Technical Consultant

Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer's ServiceNow environment.Candidates for this position must be located in the United States.Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrationsCoordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployedDraft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving themAnswer technical and application configuration questionsConfigure and customize new applications and modules within the ServiceNow platformImplement new functionality for customers while following ServiceNow best practicesAssist in troubleshooting ServiceNow upgrades, patching, and release managementProvide analysis of problems and possible solutionsProduce detailed documentation on all work completedLead technical implementation teams including code review for less experienced consultantsDevelop and configure required integration components such as SSO, LDAP, and APIsDevelop and enhance ServiceNow portal components to improve user experienceWherever possible, enable the customer's ServiceNow administrator(s) to be self-sufficientConduct technical training and knowledge transfer sessionsResearch systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutionsMaintain 80% billable utilization targetOther duties as assigned and requestedRequirements4+ years of experience implementing, configuring, and customizing ServiceNow3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, TCP/IP)Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog)Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0Familiarity with integrations using REST/SOAP web servicesAbility to work remotely and collaborate with distributed teamsAbility to understand and implement complex end-user requirementsStrong organizational skills and ability to manage multiple projectsCertificationsRequired: ServiceNow Certified System Administrator (CSA)Required: ServiceNow Implementation Specialist certification in two or more application areasBenefitsThe quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it's up to you!Flexible remote work optionsAdditional PTO day for mental healthCompetitive paid time offHalf-day FridaysYour time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefitsPaid maternity and paternity leave for biological birth and adoptionNewborn, adoption and fertility assistanceCompetitive training & development programsHealthcare Plan401(k) with employer match10 days toward bereavement leaveCrossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees' choiceAnnual Compensation Range:The anticipated compensation range for this position is $125,000-145,000 USD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factorsEqual Employment OpportunityOur organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Crossfuze by 2xGet notified about new Senior Technical Consultant jobs in San Francisco, CA.Principal Technical Consultant, Google CloudClient Implementations Data Solutions ArchitectSenior Technical Sales Consultant *PC 217San Francisco, CA $146,982.00-$198,858.00 2 days agoFounding Team Senior Software Engineer Manager for a Social Travel Platform targeting Digital NomadsSan Francisco, CA $150,000.00-$200,000.00 2 months agoSenior Technical Project Manager - Workday Financial Management (REMOTE)DevOps Cloud Architect, Digital Engineering Solutions (Remote)EPM Solutions Architect, Sales Performance Management - San Francisco Bay AreaSan Francisco, CA $140,000.00-$210,000.00 3 days agoSenior Software Engineer, InfrastructureSenior Software Engineer, Billing & Expansion Team - US (Remote)Senior Software Engineer - Desktop PlatformSenior Software Engineer - InfrastructureSenior Software Engineer, Connected WorkflowsSan Francisco, CA $168,000.00-$203,000.00 2 weeks agoSan Francisco, CA $160,000.00-$230,000.00 2 months agoSan Francisco, CA $150,000.00-$175,000.00 3 weeks agoSan Francisco, CA $160,000.00-$180,000.00 4 weeks agoWe’re unlocking community knowledge in a new way. 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Created: 2025-09-17