Director of Professional Services Engineering

OverviewTitle: Director of Professional Services EngineeringLocation: Rochester, NY; Remote candidates able to travel to and work from Rochester for a minimum of one week every month will be consideredReports to: SVP/COOThe objective of the role: As our Director of Professional Services Engineering, you'll shape and scale a dynamic team that delivers industry-leading cloud and AI solutions to our business clients. We're looking for a proven technical leader who thrives on mentoring talented engineers and architects. You'll be the driving force behind process innovation—spotting inefficiencies, eliminating bottlenecks, and pioneering changes that transform how we operate. This isn't about maintaining status quo; it's about reimagining what's possible. The ideal candidate brings a track record of technical leadership and team development from a fast-paced, high-growth environment.Top candidatesA history of working at mid-size, high-growth technology companies, leading and scaling engineering teamsExperience managing staff with billable-hour expectations in professional services or managed cloud infrastructure organizationA technical fluency to accurately assess effort, complexity, and resource requirements for cloud migrations, modernization initiatives, ML/AI implementations, and other enterprise technology projectsAbility to make decisions quickly and own themOpen-mindedness to learning and trying new ways of doing thingsA communication style that adapts and resonates with both internal team members and our customersNatural inclination and desire to operate transparentlyAbility to set clear expectations for others that allow them to fail quickly and safelyAbility to work through conflict among different technology choicesEntrepreneurial energy, with ambition and strategic vision to transform our engineering function from its current size to a scalable organization capable of delivering multiple concurrent client projects while maintaining quality and efficiencyRequired ExperienceMinimum of 5+ years of experience leading a team of software developers, cloud engineers, architects, and other IT professionalsExperience creating world-class service delivery experiencesExperience managing technical individuals that provide proactive service driven by customer requests and gated within service contract limitsExperience managing technical teams that provide IT services, including cloud services such as migrations, cloud software development, and implementations, in the form of projects and other fixed-scope engagementsProven leadership that accepts challenges and inspires teams to accomplish their goalsAbility to attract and retain high-quality engineers and developersAbility to juggle complex technical decisions balancing customer requirements and budget, tooling capabilities, and available cloud technologies to exceed customer expectations #J-18808-Ljbffr

Created: 2025-09-17