Salesforce Director

Direct message the job poster from mroadsmroads is looking for a "Salesforce Director" for one of the direct clients. It's a remote opportunity.Key ResponsibilitiesStrategic Leadership & Roadmapping: Define the Salesforce strategy for hospitality-focused digital transformation programs.Partner with executives and stakeholders to align Salesforce capabilities with GxP and hospitality compliance standards.Develop roadmaps for Salesforce + Mpower integration, ensuring scalability and compliance.Lead design, architecture, and governance of Salesforce solutions across Sales Cloud, Service Cloud, Marketing Cloud, Loyalty & OMS.Drive Mpower integration with Salesforce for enhanced guest engagement and property management.Ensure Salesforce platform configurations meet hospitality-specific workflows such as reservations, loyalty programs, and guest experience pliance & Governance (GxP): Establish governance frameworks to ensure Salesforce implementations comply with GxP and audit requirements.Partner with IT risk, audit, and regulatory teams to ensure data integrity and system validation standards.Define policies for data security, SOX/ITGC controls, and regulatory documentation.Team Leadership & Stakeholder Engagement: Lead and mentor Salesforce architects, developers, and administrators.Drive cross-functional collaboration between hospitality operations, IT, compliance, and vendor partners.Present executive updates on Salesforce program progress, risks, and value delivery.Leverage AI/LLM integrations, Einstein AI, and analytics to enhance guest experience personalization.Explore multi-agent Salesforce solutions for customer service automation in hospitality.Stay ahead of Salesforce product releases, hospitality trends, and compliance frameworks to ensure continuous platform modernization.Required QualificationsBachelor’s or Master’s degree in Computer Science, Information Systems, or related field.12+ years of experience in Salesforce ecosystem, with at least 5+ years in leadership roles (Director/Program Manager/Enterprise Architect).Strong background in hospitality domain systems (loyalty, reservations, PMS, CRS, guest engagement).Proven expertise in Mpower platform integration with Salesforce.Deep understanding of GxP compliance, ITGC, SOX controls, and system validation processes.Experience leading large-scale Salesforce programs (Sales Cloud, Service Cloud, Marketing Cloud, OMS, Loyalty, Analytics).Demonstrated success in governing Salesforce programs across multiple business units with complex integrations.Strong stakeholder management and executive communication skills.Preferred SkillsSalesforce Certified Technical Architect (CTA) or equivalent high-level certifications.Hands-on knowledge of AI/LLM-powered Salesforce enhancements (Einstein, GPT integrations).Experience in hospitality digital transformation programs (Marriott Bonvoy, Hilton Honors, etc. a strong plus).Familiarity with Agile, SAFe, or hybrid delivery models for enterprise programs.Knowledge of Dynatrace or observability platforms for Salesforce performance monitoring in compliance environments. #J-18808-Ljbffr

Created: 2025-09-17