Probation Services Manager I (Open & Promotional)

OverviewThe San Mateo County Probation Department is seeking highly qualified candidates to join their management team for the position of Probation Services Manager.The mission of the San Mateo County Probation Department is to enhance community safety, reduce crime, and assist the victims of crime through offender accountability and rehabilitation. The vision of the Department is to be a proactive and innovative agency that facilitates positive changes in offenders' behaviors that reduce recidivism and foster a law-abiding lifestyle. To learn more about the department, visit: Services Manager I (PSM) will supervise Deputy Probation Officers, other division staff and its programs; train, evaluate and counsel assigned personnel; participate in departmental management teams; assist in the development, implementation and interpretation of line administrative policies and procedures; establish effective working relationships with staff, other law enforcement and social services agencies, community organizations and the public; handle multiple tasks with frequently changing priorities; respond creatively to personnel and budgetary constraints; evaluate and report on individual staff development and performance; and prepare complex analytical and statistical reports.Note: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Responsibilities Plan, direct, supervise, and evaluate the work of subordinate personnel. Coordinate the work of a small programmatic or service unit. Assign cases, supervise, and review the activities of a staff of deputy probation officers. Explain and interpret departmental policies and procedures to staff and ensure they are carried out. Coordinate with state and local government, welfare, school, and law enforcement agencies. Interpret and execute instructions from the courts. Consult with professionals in criminal justice, medicine, and mental health care. Evaluate and report on the performance of individual staff development. Participate in community education activities and supervise departmental training activities. Prepare reports and present to agencies, community organizations, and private citizens on crime, delinquency problems, methods of rehabilitation, and the objectives of the courts and the department. Represent the Probation Department as required in formal and informal meetings, conferences, and in communications. Perform special assignments and prepare analytical and statistical reports in areas of human resource planning as assigned. Perform related duties as assigned. Education and Experience Any combination of education and/or experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical qualification includes: Education: Equivalent to a bachelor’s degree from an accredited college or university in sociology, psychology, corrections, administration of justice, counseling, or related disciplines. Experience: Two years of increasingly responsible experience performing a wide variety of probation duties in a large, complex public agency. Knowledge, Skills, and Abilities Federal, state, and local laws and regulations applicable to probation work. Principles and practices of organizational analysis and probation planning. Principles and practices of probation casework and methods of dealing with crime, delinquency prevention, control, and rehabilitation. Methods of juvenile group and casework techniques and practices. Public budgeting and financial administration. Community resources available for probation casework. Computer systems and applications used within the County. Program management and evaluation; supervision and management principles. Strategies for motivating and managing employees; effective communication. Creative problem solving and willingness to adapt to change. Ability to demonstrate leadership, maintain cultural awareness, and facilitate group processes. Ability to perform complex mathematical and statistical calculations and prepare analytical reports. Strong written and oral communication and the ability to establish effective work relationships. Other Requirements Must be a citizen of the United States or qualify under provisions of the California Government Code Section 1031.5. Open & Promotional Anyone may apply. Current County of San Mateo and County Superior Court of California employees with at least six months of continuous service prior to the final filing date will receive five points added to their final passing score. Application Process Responses to supplemental questions must be submitted in addition to the regular employment application form. A resume will not be accepted as a substitute for the required application and supplemental questionnaire. The examination process will include an application screening (weight: pass/fail). Candidates who pass may be invited to a panel interview (weight: 100%). Depending on the number of applicants, an evaluation of education and experience may be used to group applicants by qualification. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense. Important Applications for this position will only be accepted online. If you are on the County's website, click the Apply button. If you are not on the County's website, go to to apply. Tentative Recruitment Schedule Final Filing Date: Friday, September 26, 2025, 11:59 PM PST Application Screening: September 29 – October 3, 2025 In-Person Civil Service Panel Interview: October 14 and/or 15, 2025 About the County San Mateo County is located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, it serves a diverse community across cultural, ethnic, and linguistic backgrounds. The County is committed to advancing equity and an inclusive environment. We encourage applicants from diverse backgrounds to apply. Equal Opportunity The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community. #J-18808-Ljbffr

Created: 2025-09-17