Deputy Director of Technical Services - Police ...

OverviewThe City of San José Police Department (SJPD) is seeking an experienced executive to serve as Deputy Director and lead the Bureau of Technical Services. Under the direction of the Assistant Chief of Police, the Deputy Director is responsible for developing and overseeing the Department’s strategic technology plan while managing Police Department support divisions, including the Systems Development Division (IT Division), Crime Analysis Unit, Body-Worn Camera Unit, BTS Technology Portfolio Manager, Interoperability Manager, and serving as the City-designated Working Committee board member for the Silicon Valley Regional Interoperability Association.This position plays a pivotal role in ensuring that SJPD remains at the forefront of law enforcement technology, enhancing officer effectiveness, improving emergency response capabilities, and maintaining public trust. By integrating advanced technology solutions and data-driven decision-making, the Deputy Director directly contributes to the Department’s mission of protecting and serving the San José community with excellence and integrity.As a key executive within the Police Department, the Deputy Director collaborates closely with the Chief, Assistant Chief, and Deputy Chiefs to lead a dynamic, progressive law enforcement agency. The Deputy Director must bring a balanced combination of law enforcement expertise, technical proficiency, and data analytical skills to drive operational effectiveness, officer safety, and community engagement through innovative technology solutions. This position oversees a staff of 48 with six direct reports and plays a crucial role in ensuring the Department’s IT infrastructure is resilient, secure, and aligned with the mission-critical needs of first responders.ResponsibilitiesMentor and lead multiple teams by setting clear division goals, establishing performance standards, and conducting regular staff evaluations. Provide coaching and professional development opportunities to ensure team members align with the Police Department’s strategic IT objectives and operational priorities.Develop, oversee, and enforce Police Department IT governance structures, policies, and security protocols to ensure that technology investments and initiatives support law enforcement operations, mitigate risks, and comply with CJIS Security Policies and other relevant standards.Drive innovation and continuous improvement within the Police Department’s IT infrastructure by leveraging emerging technologies, industry best practices, and data-driven solutions. Identify opportunities to enhance system performance, cybersecurity, scalability, and reliability while optimizing cost efficiency to support critical policing functions, officer safety, and real-time intelligence operations.Proactively monitor and assess the Police Department’s technology solutions, ensuring system roadmaps align with operational needs, investigative requirements, and future policing advancements. Develop strategies to modernize infrastructure, enhance digital forensics capabilities, and improve emergency response efficiency.Collaborate with executive leadership across the Police Department to drive strategic technology initiatives that enhance investigative capabilities, crime analysis, real-time intelligence gathering, and public safety outcomes.Oversee resource allocation and budget management, ensuring timely and measurable technology advancements within financial constraints. Provide strategic recommendations on IT investments and participate in long-term technology planning and modernization efforts.Establish and maintain strong partnerships with external vendors, technology providers, and law enforcement agencies to ensure seamless integration of mission-critical solutions. Negotiate contracts, manage vendor performance, and enforce CJIS security standards to safeguard data and digital assets.Collaborate with patrol, investigations, and command staff to integrate technology that enhances officer situational awareness and investigative efficiency. Build relationships with regional law enforcement agencies, technology partners, and public safety stakeholders to advance interoperability and intelligence-sharing.Promote employee wellness, staff engagement, and professional development to maintain a highly skilled and mission-focused team.Direct and oversee the Systems Development Division (SDD), which consists of three teams: Applications Team (software solutions and law enforcement applications), Infrastructure Team (networks, servers, cybersecurity), and Sworn Team (one sergeant and four officers). SDD advances the department’s technology infrastructure and IT operations and drives strategic IT initiatives to enhance investigative capabilities, real-time intelligence, and public safety outcomes. SDD ensures compliance, cybersecurity, and operational resilience through governance and CJIS security policies.Direct and oversee the Crime Analysis Unit (CAU), responsible for crime data collection, analysis, and reporting to support strategic, tactical, and administrative law enforcement functions. Ensure compliance with National Incident-Based Reporting System (NIBRS) standards for accurate reporting and lead the development of Power BI dashboards and analytical tools for real-time operational insights.Direct and oversee the Body-Worn Camera (BWC) Unit and Photo Lab, ensuring compliance with state and federal regulations, including data retention, security, and public disclosure policies. Ensure secure storage, retrieval, and management of digital evidence to support investigations, prosecutions, and public transparency.Supervise the Bureau of Technical Services Technology Project Manager, who centralizes and manages all department-wide projects, including portfolio management to support executive decision-making on portfolios, projects, programs, and operations.Supervise the Interoperability Manager, responsible for public safety communications and data-sharing across law enforcement agencies. Represent the Department in regional and statewide public safety technology initiatives to enhance interagency cooperation and emergency response coordination.The Ideal CandidateThe ideal candidate will be an inspirational and engaged leader capable of advocating and ensuring the success of the Bureau of Technical Services. Excellent communication and interpersonal skills are necessary to build positive relationships and engage with several entities, such as the Silicon Valley Regional Interoperability Authority and the Urban Areas Security Initiative, as well as staff and City leadership. The successful candidate will work collaboratively with the other Deputy Chiefs to ensure the mission of the Department and vision of the Chief is accomplished.The Deputy Director must be an exceptional and seasoned technology professional who can lead a dynamic and forward-thinking organization. A candidate with a comprehensive background in data analytics is sought. A leader in the IT field with strong management and communication skills is desired.Key Attributes & QualificationsA broad balance of technical experience, strong data analytics and modeling skills, and knowledge in law enforcement practices.A deep understanding of data structures and technology, and a commitment to excellent customer service.Ability to gain buy-in from stakeholders and recognize the importance of new technology for the City and the Department. Aptitude for utilizing technology to enhance customer service and operations.Experience implementing data analytic tools to help reduce high-frequency and geographically focused crimes.Experience researching, data mining, implementing best practices, and deploying technology to leverage staff capabilities.Experience in records management, budget management, and public presentations.Professional, credible, and collaborative with strong communication and listening skills.Understanding of municipal purchasing processes and ability to manage within budget/staffing constraints.Engaged, inclusive, responsive to staff needs, and capable in a public safety environment.View the full recruitment brochure here: No longer linking directly to a PDF in this refined version.QUALIFYING EDUCATION & EXPERIENCEEducationA bachelor’s degree in criminal justice, public administration, business administration, information technology, data analytics, or a related field from an accredited college or university.ExperienceA minimum of six (6) years of progressively responsible leadership experience in law enforcement technology, crime analysis, digital evidence management, IT governance, or public safety operations within a public or private agency.Experience in a law enforcement, nonprofit, public sector, or corporate environment working with a governing board and in a union environment is highly desirable.Licenses/CertificatesRequired: Possession of a valid license authorizing the operation of a motor vehicle.DesiredProject Management Certificate:Project Management Professional (PMP) – PMICertified ScrumMaster (CSM) – Scrum AllianceAdvanced Certified ScrumMaster (A-CSM) – Scrum AllianceAgile Certified Practitioner (PMI-ACP) – PMISPECIAL REQUIREMENTBackground: Submit to a personal background investigation as required by the Police Department.HOW TO APPLYThe final filing date is Friday, May 2, 2025.To be considered, please submit a resume, cover letter, and five work-related references. Resumes should reflect years and months of positions held, as well as size of staff and budgets you have managed.Please submit materials to the recruitment contact: no external links in this refined version.For additional information, please contact:Frank RojasPhone: (510) 495-0448Email: : No external links in this refined version.The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration under applicable laws. Reasonable accommodations are available on request. #J-18808-Ljbffr

Created: 2025-09-17