Technical Content Specialist (SaaS)

OverviewFocusKPI is looking for a Technical Content Specialist (SaaS)/Editorial Content Specialist to join one of our clients, a high-tech SaaS company. As a Content Specialist on the client's CX Scaled Content Creation team, you’ll write knowledge base articles for their help center and internal support knowledge base. You’ll work closely with subject matter experts from CX, product, design, and marketing to create content that supports product launches and optimization projects. This is a production-level position where you’ll work on multiple projects simultaneously, developing content for both consumer and business audiences, as well as internal support agents. You’ll join a fast-paced, globally distributed team that translates technical concepts into clear, concise copy.Work Location: Remote - anywhere in the US; Client location: San Francisco, CADuration: 12-month contract with a possibility of extension depending on your performancePay Range: Zone2: $35 to 39/hr; Zone3: $28 to 33/hrNo C2C resumes are considered ResponsibilitiesManage the end-to-end development cycle of content projects to support product launchesInterview subject matter experts and conduct discovery research to discern content organizationWrite, edit, and optimize external knowledge base content on their websiteUpdate internal knowledge base articles, including troubleshooting articles, handling guides, one-pagers, and how-to articlesMaintain and update a collection of support macros for support agents that demonstrate the client's voice and toneWork directly with the Training Development team to ensure cohesive messaging of information to support agentsCollaborate with cross-functional stakeholders to support product launch activityParticipate in content peer reviews and provide concise, actionable feedback Requirements2-5 years of experience documenting software products.Proven working experience in technical writing and/or software documentation (documenting s/w products, documenting SaaS), with a portfolioExcellent writing, editing, and proofreading skills in EnglishExperience with tools like JIRA, AI tools, Smartlink, etc.Experience developing written content, adhering to style and brand guidesAbility to work autonomously, with excellent time management and organizational skillsAnyone from the SaaS or Hi-Tech industry would be an ideal fitAbility to deliver high-quality content, paying extreme attention to detailAbility to quickly grasp complex technical concepts and make them easily understandable by various tiers of support Important NoteThis is an editorial content role to create NDA, etc., or a Technical content writer (not related to marketing or training content or blog writing)It's not a blog content, UI/UX content, or training development kind of role. Thank you!FocusKPI Hiring Team About FocusKPIFounded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts. NoticeNOTICE: Please be aware of fraudulent emails regarding job postings, job offers and fake checks. FocusKPI's recruiting team will strictly reach out via @ email domain. If you have received fraudulent emails now or in the past, please report it to report fraud at ftc.gov. The domain @ is fraudulent and not related to FocusKPI. Please do not reply or communicate to anyone with @. #J-18808-Ljbffr

Created: 2025-09-17