Mainframe Technical Advisor

OverviewMainframe Technical Advisor – Remote, United StatesJR011892Position SummaryThe Mainframe Technical Advisor (MF TA) is the primary Mainframe technical representative for the client, providing leadership on strategy, troubleshooting, and execution. The MF TA is well-versed in the Client solution and represents both the client and Ensono technical teams in client engagements, ensuring the Client is represented internally and externally at every aspect of the engagement. MF TAs promote open communication with other departments, using sound judgment to perform duties. MF TAs use communication, analytical, and problem-solving skills to identify, communicate, and resolve issues and to make improvements to optimize the client’s infrastructure.The Mainframe Technical Advisor team is responsible for maintaining and enhancing the service delivered to clients by effectively:Building strong client relationships by becoming a key point of contact for clientsParticipating in proactive and reactive problem management, particularly for systemic issues, to reduce repeat issues; ensuring knowledge sharing amongst the MF TA team and across other MF teams as neededWorking with internal departments to mitigate client concerns and facilitate cross-team communication and coordination, especially for large, complex projects and implementationsUtilizing thought leadership to provide insights, recommendations and guidance to promote operational excellenceKey Areas of Focus for this RoleCollaborate with the Service Delivery Manager to identify and capture MF operational trends, risks, insights, and improvements, and develop action/mitigation plansCollaborate with Capacity Management to review data and trends, and develop action plans for performance improvement, optimization, scalability, operational excellence, etc.Collaborate with Solution Architects to review and validate feasibility of offerings for potential and existing clients; provide solution recommendationsDevelop a deep understanding of clients’ business/technology needs; work with client and internal teams to develop/maintain a Technology Roadmap (HW & SW) and identify opportunities for cost reductionDevelop a holistic understanding of client’s environment and Ensono support modelAssist in the development and execution of service improvement plansInterface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environmentParticipate in Major Incidents, particularly as an escalation point for significantly “visible” and/or prolonged outagesParticipate in monthly/quarterly service review meetings with Client as required to review insights, recommendations, projects (current & future) and sharing of best practicesParticipate in Business Continuity/Disaster Recovery activitiesParticipate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU MF teamsParticipate/Lead mentorship & knowledge sharing activities with BAU MF teamsWhat the Ideal Candidate Brings to this RoleRequired Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.Required QualificationsMinimum of 10 years of experience within a zOS environment with a bachelor’s degree. Relevant work experience will be considered in place of a bachelor’s degree.Technical knowledge across multiple Mainframe teamsKnowledge of DR planning and executionExperience with client facing and Service Delivery communication acumenExperience with on-boarding new clients in a managed serviceProficiency in interacting with SW and HW vendorsDeep understanding of MF HW and SW infrastructureProficient in Microsoft suite (Excel, Word, PowerPoint) to a level of creating documents which can be shared with clientsExceptional interpersonal, verbal and written communication skillsCustomer service skills at management levelExperience establishing and documenting processes and proceduresStrong collaboration and teamwork skillsStrong problem solving and analytical skills with knowledge of problem analysisMust be self-motivated and able to manage multiple projects simultaneouslyWillingness to take ownership of issues and progress to resolutionAbility to host meetings and conference callsPreferred QualificationsExperience of working within a managed services environment is advantageousFamiliarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts. Technical implementation skills required for Communications Server and related ISV software products on the z/OS platformExperience within a large-scale 24×7 production environmentITIL certification desirableWhy EnsonoEnsono is a client-facing company that supports remote work when not required on a client site. Benefits include: Unlimited Paid Days Off; health plans; 401k with company match; various insurance and wellness offerings; education reimbursement; paid parental leave; and flexible schedules, among others. As of posting date, a pay range of $100,000 to $183,000 annually is estimated for this role, with final placement based on skills, experience, equity, and business needs. Additional compensation may include an annual bonus and equity grant.Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to creating a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website: you need accommodation at any point during the application or interview process, please contact the recruiter or email 011892 #J-18808-Ljbffr

Created: 2025-09-17