Service Technician - US/(Durham, NC)

We at Kempower Empower the EV Evolution and create a Cleaner and more silent environment for us all. We inspire our audiences to join the electric movement. Want to plug in and be the change? Whether it's our perspective, the way we work together or the impact on the climate - we make it positive. We are people with a can-do attitude. We help each other and voice our opinions, independent of our job descriptions or titles. We come from over 40 nationalities all over the world and keep on looking for other continents as we go. The EV market is constantly evolving, and so are we. We are searching for learners, doers and problem solvers from many different backgrounds. We love learning, taking care of each other, and having fun with each other. The future is electric - get ready to join the current! This is just the beginning. ABOUT THE ROLE As a Service Technician, you will:      Technical Expertise * Respond to service calls and troubleshoot a wide range of EV charger issues, including electrical, mechanical, and software problems using internal ticketing system. * Diagnose, inspect, and repair faulty components, such as charging cables, connectors, control units, and power distribution equipment. * Partner with Service Engineers to deliver exceptional customer service by promptly addressing and resolving onsite issues. * Partner with global Engineering, Product Management, and Service Teams to stay up to date with the latest advancements in EV charging technology and industry standards. Customer Service * Interact with customers professionally and courteously, providing excellent customer service. * Communicate effectively with customers and internal teams to resolve issues promptly. * Maintain accurate and detailed service records. Field Service * Willingness to travel up to 75% to service customer sites, including internationally. * Work flexible hours, including weekends and evenings, as needed. * Adhere to safety protocols and industry best practices. WHAT DO WE EXPECT FROM YOU? Qualifications:  * Proven experience as a Field Service Technician or similar role. * Strong technical skills, including electrical troubleshooting and repair. * Excellent problem-solving and analytical skills. * Strong attention to detail and organizational skills. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. Preferred Skills: * Associate's degree in Electrical Engineering or equivalent experience. * Certification in electrical or related field. * A valid electrician's license is strongly preferred. * Experience with EV charging systems and protocols. * Proficiency in using diagnostic tools and equipment. * Experience troubleshooting electrical systems, network connectivity, and software applications. WHY KEMPOWER? We believe in integrity. This means open doors and honest conversations, career development, and taking ownership of your work, no matter the title. At Kempower we grow together. And as we grow, we change, and so we find ways to make sure our job descriptions align with our interests and needs. So it's not just the product we're developing, but our people. We support your well-being by offering comprehensive benefits including zero cost options for medical, dental, and vision, competitive 401(k), and performance bonuses! Get to know us better at Kempower Careers! WOULD YOU LIKE TO PLUG IN AND BE THE CHANGE? Does this sound like something for you? Want to join us in powering planet cool? We can't wait to hear from you!  Location: USA/North Carolina/Durham (RTP) Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages. If you are a qualified individual with a disability, and you need assistance to apply, please contact our Kempower HR team at RecruitingNA@. We provide reasonable accommodations to qualified individuals with a disability to enable them to effectively participate in the application process, as required by law.

Created: 2025-09-17