Senior EPIC Analyst I

Monday, May 12, 2025Position Summary:The Senior Epic PA/PE IT Analyst I is responsible for the configuration, optimization, support, and troubleshooting of the Cadence, Prelude, Referrals, MyChart and Hello World Epic modules. You will collaborate with clinical, operational, and technical teams to ensure Epic's functionality supports key workflows, improves operational efficiencies, and enhances the patient and provider experience.This role focuses on ensuring that referrals are processed smoothly, troubleshooting technical issues, and configuring Epic’s referrals-related functionality to improve patient access to healthcare. The ideal candidate will have expertise in Epic's Referrals module, experience with Epic's Patient Experience (Hello World/MyChart) applications, and a strong understanding of Federally Qualified Health Center (FQHC) and Program of All-inclusive Care for the Elderly (PACE) organizations.Essential Functions of the Job:Epic Cadence: Configure and optimize Epic Cadence to streamline scheduling workflows for both outpatient and inpatient services. Ensure that scheduling is efficient, accurate, and meets the needs of providers and patients.Epic Prelude: Support and optimize Epic Prelude to ensure accurate patient registration, insurance verification, and demographic management. Focus on enhancing the patient intake process to improve operational efficiency.Epic Referrals: Oversee the configuration and optimization of Epic Referrals, enabling the effective management of referrals, including tracking, scheduling, and communication with referring providers.Epic Hello World: Configure and support the Hello World module for patient communication and engagement, helping ensure clear and efficient messages between patients and providers, and integrating into other Epic modules where necessary.Epic MyChart: Manage the configuration, optimization, and ongoing maintenance of Epic MyChart (patient portal), ensuring it provides patients with secure access to their health information, appointment scheduling, and messaging capabilities.Collaborate with multidisciplinary teams to analyze, design, and implement efficient workflows for Cadence, Prelude, Referrals, Hello World, and MyChart to meet the needs of clinical and operational stakeholders.Troubleshoot system issues, escalating to Epic Support as necessary, and provide timely resolution to minimize disruptions.Perform system upgrades, testing, and validation for the listed Epic modules, ensuring that new functionality is properly integrated and end-users are supported.Provide training and ongoing support for end-users in the use of Epic Cadence, Prelude, Referrals, Hello World, and MyChart, developing user documentation and resources.Monitor system performance, conduct audits, and recommend enhancements to optimize workflow efficiencies and the overall user experience.Participate in Epic system projects, such as new module implementations, system optimizations, and system integrations with other clinical applications.Additional Duties and Responsibilities:Adheres to all applicable SYHealth policies, procedures, protocols, and best practicesDemonstrates effective verbal and written communication skills in collaboration with teams to achieve quality, excellence, harmony and problem-solving to obtain stated goals and objectivesDemonstrates active listening skills, respect and a positive “Can Do” attitudeEnhances professional growth and development through participation in educational programs, reading literature to keep up-to-date related to healthcare laws and Leadership, attending in-service trainings and workshops to improve upon knowledge and skillsetAttends meetings, as required, and participates on committees, as directedDemonstrates professional behavior standard etiquette, courtesy, mutual respect, confidentiality and treats every patient and employee with dignity in every interactionExhibits a high level of integrity, ethics, transparency, leadership style and trustPromotes and fosters respect for patient privacy by maintaining confidentiality on all patient EHR data and abides by both the HIPAA Privacy and Security rulesExhibits excellent presentation skills, confidently speaks up, follows the appropriate chain of command and demonstrates effective verbal and written communication skillsMaintains a clean, safe and organized work area at all times.Performs any other job-related duties as needed, assigned, or requestedJob RequirementsExperience Required:Minimum of 5 years of hands-on experience working with Epic Cadence, Prelude, and/or ReferralsEducation Required:High School diploma or equivalent requiredCertifications Required:Epic Certified in Cadence and PreludeVerbal and Written Skills Required to Perform the Job:Strong written and verbal communication skillsStrong facilitation and presentation skillsThink abstractly beyond basic data requirementStrong communication and interpersonal skills for training users and working with stakeholdersCommunicate in a clear and concise manner, verbally and in writingCommunicate effectively and partner with senior level staff to determine business goals and objectives, and ways to partner in order to achieve those objectivesExercise strong planning, organizing, and communication skillsTechnical Knowledge and Skills Required to Perform the Job:Strong understanding of clinical workflows related to scheduling, patient registration, referral management, patient communication, and patient portal use.Demonstrated ability to troubleshoot, configure, and maintain Epic systems and resolve technical issues.Experience in collaborating with cross-functional teams (IT, clinical, operational) to implement and optimize Epic systems.Ability to manage multiple tasks and deadlines effectively while maintaining a high level of attention to detail.Experience in Epic upgrade processes, new module implementations, and system integration.Knowledge of healthcare industry standards and regulations, including HIPAAEquipment Used:Personal Computer, Office EquipmentWorking Conditions and Physical Requirements:Flexibility in schedule to meet project deadlinesSitting for extended periods of timeSufficient dexterity to effectively operate a computer keyboard and other related peripheralsUniversal Requirements:Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr

Created: 2025-09-18