Strategic Customer Director - Mid-market - North East ...

Strategic Customer Director - Mid-market - North East Region Join to apply for the Strategic Customer Director - Mid-market - North East Region role at BD Nogales Norte. Overview The Strategic Customer Director (SCD) is accountable for managing the entire customer lifecycle with the US Region’s Mid-market health systems (IDNs). The SCD will represent the entire BD portfolio and lead a multi-functional matrix team consisting of sales, business unit national accounts, clinical services, GPO, customer care, supply chain, channel management, marketing, medical affairs & quality to ensure the customers’ goals and BD sales growth & profitability targets are achieved. This role is accountable for developing and executing strategic account business plans, developing executive relationships, and achieving key business metrics including revenue growth, customer satisfaction, and team leadership. Responsibilities Drive high-value business development initiatives to achieve revenue and gross profit targets Develop and expand relationships with executive and enterprise-level decision makers Act as the BD account leader/account owner at assigned accounts Lead the development of enterprise strategies Proactively grow accounts by being the "One BD" Account leader Identify and lead enterprise opportunities Bring compelling and innovative ideas to executives and enterprise-level decision makers to co-create value with customers Think expansively about the value BD can bring to our customers across all solution sets Skills and Competencies Results Driver: Proactively lead the process to grow accounts, accept accountability for achieving business goals Project Management: Efficiently oversee account teams, implement plans, and achieve objectives Problem-Solver: Strategic mindset, collaborate with leaders from various departments, develop impactful concepts Relationship Lead: Gain access to executive decision makers and build revenue-driving relationships Domain Knowledge: Healthcare industry expertise, profitability drivers, and familiarity with clinical workflow and BD solutions Collaborator: Influence without authority, engage with executives at all levels Experience and Education Bachelor's degree required; graduate or clinical degree preferred Sales leadership experience strongly preferred Minimum 5 years of large account management/IDN experience Minimum 7 years of sales and/or marketing experience in the healthcare industry Proven ability to engage, build relationships, and close deals in the C-suite Understanding of hospital systems' operations and decision making; solution and consultative selling experience Experience negotiating complex customer agreements and working in a complex matrix organization Excellent communication and influencing skills At BD, we are committed to investing in our associates’ well-being and development, and offer a competitive compensation and benefits package. Salary range for this role is $190k - $206k annual, base plus incentive, with factors such as location affecting final compensation. On-site collaboration is prioritized in most roles, with flexibilities noted in postings. Employment may require COVID-19 vaccination proof where applicable and accommodations as required by law. Equal Opportunity Employer: Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, sexual orientation, gender identity or expression, genetics, disability, veteran status, and other legally-protected characteristics. Location: USA IL - Vernon Hills; USA MO - St Louis For more information about BD, please visit the Careers site. This job posting may include additional details and requirements as needed. #J-18808-Ljbffr

Created: 2025-09-18