Senior Wireless TAC Engineer

Senior Wireless TAC EngineerThis role is designed as Hybrid with an expectation to work on average 2 days per week from a Hewlett Packard Enterprise (HPE) office.Who We AreHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud. We value varied backgrounds, flexibility to manage work and personal needs, and bold moves together as a force for good. We strive to stretch and grow your career within a culture that embraces opportunity.Job DescriptionHPE is changing what’s possible in networking. We are building networks customers deserve and aim to deliver experiences that transform how people connect and work. We strive to empower change through our core values: Being Bold, Building Trust and Delivering Excellence.We are looking for someone who enjoys solving complex problems and building systems at the cutting edge of technology. You will become the subject matter expert in Enterprise Wireless and Wired Networks, and you will be part of a new team with potential for future lead roles. This position will support government accounts and requires U.S. citizenship due to federal export-control regulations.QualificationsKnowledge in Layer 2 and Layer 3 NetworkingKnowledge in 802.11 Wi-Fi standardsJuniper Router & Switch Certifications is a plusExperience level: 5–8 yearsBA/BS/MS in EECS or related subject areaResponsibilitiesTriage and resolve customer support escalations from multiple inbound channelsMeet or exceed customer expectations on response quality, timeliness, and overall customer experienceBuild and maintain Layer 2/3 network testbedsUnderstand features and reproduce customer issuesFile tickets on bugs foundAnalyze logs and pinpoint root causesWork with developers and drive solutionsParticipate in relevant meetings and provide status reportsAdditional keywords: united states, LI-Hybrid, certifications, networking, enterprise wireless, enterprise wired, networks, engineer, triage, escalation, obsessive customer serviceWhat We Can Offer YouHealth & Wellbeing: We provide a comprehensive benefits suite supporting physical, financial, and emotional wellbeing.Personal & Professional Development: We invest in your career with programs to help you reach your goals, including becoming a knowledge expert or applying skills to another division.Unconditional Inclusion: We value varied backgrounds and celebrate individuality. We offer flexibility to manage work and personal needs and strive to be a force for good.Let's Stay ConnectedFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.Job: Engineering | Job Level: TCP_04Salary: USD Annual Salary: $101,900.00 - $234,500.00EEO Notice: HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on race, gender, or any other protected category; decisions are based on qualifications, merit, and business need. HPE is an inclusive global team. #J-18808-Ljbffr

Created: 2025-09-18