System Administrator - Riskonnect / Salesforce

OverviewJoin to apply for the System Administrator - Riskonnect / Salesforce role at DPR Construction.The Riskonnect System Administrator ensures optimal performance, security, and user experience of Riskonnect (built on the Salesforce platform). Manage day-to-day administration, collaborate with stakeholders to gather requirements, and implement solutions that streamline workflows, enhance reporting, and drive user adoption. Additional responsibilities include providing user support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise application integrations.This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.Key ResponsibilitiesPlatform Administration & Security: Oversee user lifecycle management (set up/deactivate users, manage profiles, roles, sharing rules, and permissions to enforce data governance); customize and configure Riskonnect objects, fields, page layouts, record types, validation rules, and Lightning record pages; implement automations using workflows, Flow, Process Builder, and approval processes.Reporting & Analytics: Design and maintain dashboards and custom reports delivering insights into risk, compliance, and operational metrics; create and provide data extracts, curated reports, and metrics for business and audit use.Data Management & Integrity: Perform imports, exports, cleansing, deduplication, and validation to maintain data accuracy and consistency; conduct regular audits and alignment checks to ensure system reliability and user trust.Release & Change Management: Manage sandbox environments, change sets, and Riskonnect/Salesforce upgrades and patches via organized release processes.Support, Training & User Adoption: Provide first-line support to users; troubleshoot issues, manage support tickets, resolve incidents, escalate as needed; develop training materials, lead user workshops, and promote best practices across departments.System Analysis & Continuous Improvement: Assess system functionality, data flows, controls, and integration points to identify enhancements; collaborate with stakeholders and vendors to prioritize upgrades and optimize platform usage.Documentation & Compliance: Maintain detailed system documentation (configuration specs, SOPs, process maps, troubleshooting guides); assist audit readiness by contributing to compliance documentation as needed.Required Skills & QualificationsTechnical Expertise: Deep knowledge of Riskonnect/Salesforce platform administration, including custom objects, automations, security model, and UI customizations; strong capabilities in reporting and data visualization for risk and compliance metrics; demonstrated skills in data handling (imports, cleansing, audits, integrity maintenance); familiarity with sandbox management and deployment tools such as change sets, sandboxes, and release staging.Certifications: Salesforce Certified Administrator highly preferred; additional certifications (Advanced Admin, App Builder, Riskonnect-specific training) are beneficial.Support & Troubleshooting: Proven experience providing Tier2 support, resolving incidents, and performing root cause analysis in Riskonnect or similar RMIS.Soft Skills: Excellent communication and collaboration to bridge IT, risk management, and business users; strong analytical mindset, detail orientation, and a proactive approach to system improvement; effective time/project management and adaptability to learn new platform features.Experience & EducationBachelor’s degree in IT, Risk Management, Computer Science, or related field2–3+ years administering Riskonnect, Salesforce, or other RMIS platformsExposure to integrations (APIs, data loader) and 3rd-party AppExchange tools preferredWork ConditionsProlonged periods of sitting and/or standing at a computer screenMust be able to sit or stand for long periods of timeMust be able to lift 15 pounds at timesOccasional domestic travel for meetingsWashington and California applicants: compensation information is disclosed where required; actual salaries vary based on location, experience, and other factors. Salary is one component of DPR’s total compensation package. #J-18808-Ljbffr

Created: 2025-09-18