Integrations Support Specialist II

3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.ZoomInfo is looking for an experienced, results-oriented Integration Support Specialist who excels in communication, technical troubleshooting, and collaboration. This role, focused on supporting our Ringlead product, is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries.What You'll Do:Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and servicesProvide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platformEffectively triage and manage escalations to engineering teams for issues that can’t be resolvedDocument best practices and other useful information to better enable our customers through our online support toolsLearn third-party products and their integrations to educate and guide customers on usage and product adoptionIdentify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewalWhat You Bring:Bachelor’s degree preferred and/or 2-3 years of equivalent work experience in SaaS organizationProven ability to multi-task and successfully manage multiple priorities simultaneouslyMust have a strong attention to detail and be a self-directed problem solverAbility to adapt and pivot in a fast paced, ever-changing environmentExcellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientiousA strong sense of urgencyAbility to empower end-users to support themselves using our online training resourcesExcellent organizational, written and oral communication skills – You must be able to convey technical jargon in a wide-array of syntax from beginner-level users to developersAbility to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalationA desire and aptitude to learn and understand technical infrastructurePreferred QualificationsTechnical CRM, MAT, or Sales Acceleration platform experience; Certification with Salesforce, Marketo, HubSpot, Eloqua and/or Microsoft Dynamics is a strong plusExperience with SOQL (Salesforce), and troubleshooting Salesforce Managed PackagesFamiliarity with HTML, JSON, APIs, and coding fundamentalsPrior experience using DataDog, Jira, Postman, and SnowflakePrior experience with video conferencing applicationsThis is ahybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Vancouver WA, or Bethesda MD.Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.: $63,200 USD - $86,900 USDAbout us:ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is availablehere.ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Information TechnologyIndustriesInformation Services and Software DevelopmentReferrals increase your chances of interviewing at ZoomInfo by 2xSign in to set job alerts for “Integration Specialist” roles.Project Management and Strategic Integration Associate - Entry LevelWashington, DC $60,000.00-$82,799.00 2 weeks agoSystems Integration & Testing Engineer Technical SpecialistWashington, DC $85,000.00-$150,000.00 2 weeks agoIntegration Engineer and Construction Management SpecialistWashington, DC $151,000.00-$190,000.00 4 months agoDevOps Engineer with Ariba or SAC experience - 100% RemoteIntegration Engineer- API's and Document Management SystemWashington, DC $80,000.00-$148,000.00 1 month agoCRM Integration Specialist (Client-Facing)Maryland, United States $10,000.00-$60,000.00 3 months agoArlington, VA $90,000.00-$105,000.00 2 months agoAnnapolis Junction, MD $90,000.00-$250,000.00 4 months agoAgile- Release Train Engineer - Remote, Close to Vienna, Va or Pensacola FLWashington DC-Baltimore Area $125,000.00-$140,000.00 16 hours agoSystems Integration and Test Engineer, SeniorChantilly, VA $85,150.00-$153,925.00 3 weeks agoIntegration Engineer and Construction Management SpecialistIntegration Engineer- API's and Document Management SystemDistrict of Columbia, United States 20 hours agoWe’re unlocking community knowledge in a new way. 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Created: 2025-09-18