AIOC Process Development & Impact Coordinator - AIOC - ...

OverviewAIOC Process Development & Impact Coordinator - AIOC - SFO (1824) role at the City and County of San Francisco.San Francisco International Airport (SFO) is an enterprise department of the City and County of San Francisco with a diverse, equitable, and inclusive workforce. The Airport Integrated Operations Center (AIOC) is SFO's 24/7 operations hub that provides end-to-end visibility, data-driven decision support, and seamless coordination to support safe, secure, and efficient guest experiences.Job DescriptionThe AIOC Process Development & Impact Coordinator will lead the development of the AIOC’s operational framework through process development and act as the central resource for monitoring and mitigating operational impacts. The role designs, documents, and implements standard operating procedures, workflows, and best practices; assesses current practices to identify improvement opportunities; and integrates innovative solutions that improve efficiency, strengthen communication, and enhance operational readiness. The role maintains awareness of all projects, major events, and activities that may impact airport operations, working with internal and external stakeholders to evaluate impacts and develop mitigation strategies.Responsibilities include bridging process improvement and impact forecasting to ensure operational continuity and long-term efficiency gains for the AIOC.ResponsibilitiesLead the design, documentation, and maintenance of standardized operating procedures (SOPs), workflows, and process maps for AIOC operations.Conduct gap analyses and workflow assessments to identify inefficiencies, redundancies, and improvement opportunities.Partner with cross-functional teams to pilot and implement innovative solutions aligned with operational goals and guest service standards.Support tracking of projects and assist with shutdown notifications and communications to affected stakeholders.Monitor performance of implemented improvements, track KPIs, and prepare regular reports for AIOC and SFO leadership.Coordinate with SFO ITT to ensure data availability and system integration that supports efficient process execution.Develop training programs, job aids, and instructional materials to ensure consistent process application across all shifts.Maintain real-time and long-range awareness of planned and unplanned activities (e.g., construction, airline changes, special events) and assess their impact on operations.Serve as the primary point of deconfliction for operational impacts, ensuring timely and coordinated responses across AIOC teams.Collaborate with project leads, liaisons, and stakeholders to analyze project scope and logistics, recommending strategies that protect KPIs and minimize disruptions.Partner with Forecasting & Capacity Planning to interpret passenger flow data, traffic patterns, and flight schedules for proactive planning.Provide daily and periodic operational outlooks to AIOC management, identifying areas of potential impact and mitigations.Foster strong working relationships with internal departments, airlines, contractors, and external partners to facilitate coordination.Deliver timely communication on operational impacts, process changes, and mitigation strategies through briefings and written reports.Apply graphical applications and analytical tools (e.g., Power BI, Tableau, Microsoft SQL) to support decision-making.Promote a culture of proactive planning, continuous improvement, and shared accountability for performance.Perform other functions outlined in the 1824 – Principal Administrative Analyst job classification.QualificationsEducation: Possession of a Baccalaureate Degree from an accredited college or university, andExperience: Five (5) years of full-time equivalent experience performing professional-level analytical work in areas such as budgets, contracts, grants, policy, or related duties in the 182X Class series.Substitution: A graduate degree (Master’s or higher) with major coursework in applicable fields may substitute for one year of required experience; additional degree-related substitutions may apply as described.Education Substitution: Additional experience may substitute for the required degree on a year-for-year basis (up to 2 years).Note: Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.Desirable Qualifications:Operations-oriented mindset with experience leading complex airport operations and process improvements.Ability to work professionally in high-pressure environments, including during emergencies.Strong analytical and problem-solving skills with the ability to translate data into actionable improvements.Knowledge of business process management and continuous improvement (Lean, Six Sigma Green Belt/Black Belt).Understanding of SFO’s operational characteristics and stakeholder environment.Knowledge of change management and collaborative implementation approaches.Proficiency in data analysis and visualization tools (Power BI, Tableau, MS SQL).Note: Desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.Verification and Other InformationApplicants may be required to verify education and experience at any point during recruitment and selection.Falsifying information may result in disqualification from this or future opportunities.Resumes will not be accepted in lieu of a completed application. Applications completed improperly may lead to ineligibility or lower scores.Selected applicants may receive a confirmation email from careers.sf.gov; ensure your email is accurate and not blocked.Transportation Security Administration (TSA) security clearance is required for employment with the San Francisco Airport Commission.How to ApplyApplications for City and County of San Francisco jobs are online only. Visit the official Careers site and follow the application instructions. Ensure you select the “I’m Interested” button and complete all steps.For questions regarding the recruitment or application process, contact the HR representative listed in the job posting.Equal Employment OpportunityThe City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applications will be considered without regard to sex, race, age, religion, color, national origin, ancestry, disability, medical condition, HIV status, genetic information, marital status, sexual orientation, gender identity, or veteran status.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustries: Government AdministrationNote: This refined description preserves the original content while removing extraneous elements and standardizing formatting to meet the required guidelines. #J-18808-Ljbffr

Created: 2025-09-18