Director of Quality and Safety

OverviewLa Rabida Children’s Hospital is hiring a full-time Director of Quality and Safety in Chicago, IL.La Rabida is dedicated to maintaining and improving the quality of life for patients with complex conditions, disabilities, and chronic illness. We seek a compassionate, multidisciplinary team leader to drive our quality and safety initiatives and partner across the organization.Job SummaryWe are a small children’s acute care hospital focused on treating complex medical conditions, chronic illnesses, developmental disabilities, and abuse and trauma. The Director of Quality and Safety reports to the Chief Nursing Officer and matrixed to the Chief Medical Officer. Under general supervision and within La Rabida’s established policies and procedures, this role develops, directs, coordinates, and evaluates comprehensive care transformation activities leading to core measure performance, physician peer review, and professional practice evaluation processes, as well as addressing and investigating patient safety events and implementing corrective actions to enhance the culture of safety. This leader will drive the implementation and optimization of the quality and safety program and serve as the safety champion for the organization.ResponsibilitiesLead a highly skilled team of quality and patient experience specialists focused on meeting customer needs and exceeding expectations.Oversee and review selected quality issues and provide guidance for staff to lead investigations of critical events.Lead clinical reviews with evidence-based systems such as Apparent Cause Analysis (ACA), Root Cause Analysis (RCA), and FMEA projects; facilitate development of corrective action plans and monitor outcomes.Assist with development of reports submitted to regulatory and accrediting agencies (e.g., Department of Health, Joint Commission) as directed by leadership.Oversee and review selected quality and service issues and guide staff to initiate improvement efforts for optimized performance.Participate in Medical Staff department meetings and act as a resource for internal and external peer review requirements.Manage clinical and patient safety data needs and lead teams toward successful improvement strategies.Develop customer service training for onboarding and ongoing training, including just-in-time content for new initiatives.Serve as liaison to the Board Quality Committee and Medical Staff departments for coordination of quality improvement actions involving patient care and physician processes; promote meaningful communication and performance improvement information.What We Need From YouBachelor’s degree in nursing required.Master’s degree in a related healthcare field required.Licensed Registered Nurse preferred.Six Sigma Black Belt certification or equivalent experience leading performance improvement projects required.CPHQ and CPPS required.A minimum of five (5) years of related experience in quality measurement and reporting systems, oversight of physician peer review programs, and process evaluation/improvement. Proficiency with electronic health records, Microsoft Office Suite, and data analytics tools. Experience with outcome measurement and reporting is essential.CPHRM desirable; certification by the National Association for Healthcare Quality or certification from the American Hospital Association/American Society for Healthcare Risk Managers.CPR certified by American Heart Association or American Red Cross.Strong facilitation, project management, collaboration, and communication skills; ability to lead cross-functional project teams.Experience in safety programs—developing and implementing patient safety initiatives and fostering a culture of safety; this role will launch and lead the patient safety strategy.What You Will ReceiveCompetitive SalaryMedical, Dental, and VisionPet InsuranceFlexible Spending Account (FSA)Life & Disability InsuranceRetirement Savings Plans & MatchingTuition ReimbursementEmployee Assistance Program (EAP)Generous Paid Time Off & HolidaysFree ParkingFree breakfast and lunch on the last Friday of every month in the hospital cafeteriaCompensationCompensation: $130k-$166kWho We AreLa Rabida is a place unlike any other. We understand the needs of families with children dealing with the most serious or complicated conditions. With teams of the best healthcare providers in Chicago, we deliver continuous, comprehensive care, education and support to help families face their unique obstacles head on.La Rabida Children’s Hospital is proud to be an Equal Employment Opportunity Employer. #J-18808-Ljbffr

Created: 2025-09-18