Information Technology Operations Consultant

Information Technology Operations Consultant Information Technology Operations Consultant Direct message the job poster from Medasource Healthcare Technology Recruiter | Connecting Healthcare Talent with Opportunities at Medasource Job Title: ITSM Operations Consultant Location: Bay Area (Onsite – Multiple Hospital & Clinic Locations, including St. Mary’s & St. Francis) Contract Length: 6 months (High possibility of extension) Job Summary We are seeking a highly skilled ITSM Operations Manager to support IT service management operations for our recent acquisitions, St. Mary’s and St. Francis (SM/SF). This role will work closely with ITSM Director to manage day-to-day IT service operations, ensuring optimal service delivery, problem resolution, and process improvements across multiple hospital and clinic locations in the Bay Area. Key Responsibilities IT Service Design & Delivery: Design, create, and deliver IT services to customers, ensuring seamless operations and optimal user experiences. Incident & Request Management: Handle incidents, service requests, problems, and change management to maintain IT service stability. Policy & Compliance: Develop and implement IT policies and procedures while ensuring compliance with IT regulations. IT Service Management & Optimization: Manage and support IT service delivery, optimizing processes to enhance efficiency and customer satisfaction. Team Leadership & Collaboration: Lead and manage IT teams while collaborating with business departments to align IT services with organizational goals. Performance Monitoring & Reporting: Track IT service performance, generate reports, and identify opportunities for improvement. Digital Transformation & Innovation: Drive digital innovation initiatives to enhance IT service capabilities and user experience. Project Management & Consulting: Serve as an IT project manager and consultant to business department leaders to ensure IT solutions meet business needs. Required Qualifications Hospital IT Experience – Must have prior experience working in hospital or healthcare IT environments. Strong Customer Experience Skills – Ability to manage customer interactions, ensuring high-quality service delivery and satisfaction. Problem-Solving Expertise – Strong analytical and troubleshooting skills to identify and resolve IT service issues efficiently. Nice-to-Have (Preferred but not Required) ServiceNow Experience – Experience with ServiceNow ITSM platform is a plus. This is an onsite role requiring travel to multiple hospital and clinic locations throughout the Bay Area, with a primary focus on St. Mary’s and St. Francis. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology, Consulting, and Product Management Industries Hospitals and Health Care, Technology, Information and Media, and Medical Practices #J-18808-Ljbffr

Created: 2025-09-18