Event Captain

Department: Events  Job Title: Event Captain Reports to:  Events General Manager Salary/Rate: $40-$45 (based on experience) Type of position: ☐ Full-time        ☐ Seasonal        ☒ Part-time      ☐  Contractor         ☐  Intern Hours:  ☐  Exempt         ☒ Non exempt About Wythe Hotel Housed in a meticulously restored 1901 factory building steps from the Williamsburg waterfront, the Wythe Hotel stands as a testament to Brooklyn's industrial heritage and contemporary sophistication. Our Michelin-recognized hotel supported by Le Crocodile, Bar Blondeau, and a celebrated events program, demands exceptional standards that honor both our historic character and evolving luxury positioning. As we lead Brooklyn's hospitality evolution, we remain committed to sustainable practices while delivering discreet, authentic experiences that resonate with our discerning guests. Position Summary Event Captains are fully responsible for their assigned event from start to finish. The captain is relied upon to set their team up for a successful service and deliver an exceptional experience to our client. They will be trusted to manage all situations arising throughout set up, execution, and breakdown of each event. They are responsible for overseeing all day-of aspects of each event, from creating a thoughtful plan of execution, communicating that plan clearly to the team, directing staff, delegating tasks, motivating the team, liaising with the client, and completing a post-event feedback log. As an Event Captain  it is vital to maintain a good balance between management and facilitating service; managing both the events team and client expectations. Captains must be organized, calm and gracious under pressure. As leaders they set the tone for each event and for the broader events program. Key Responsibilities Set an example of excellence: Be an ambassador of our style of hospitality, food and beverage, and service culture. One that evokes genuine warmth, knowledge, confidence, care and gracious service. Knowledge and Preparation for each event:  Prior to an event, receive and study the BEO for the event to know what is expected. Introduce yourself to the point of contact for the event and match timelines. Print all service docs needed, and develop a service plan for the event from start to finish.   Manage Staff: Frequently check in with staff to make sure they are on schedule with event set-up. Offer support and direction. Ensure the AV attendant is present and available to the client during set-up and throughout the event. Ensure the porter is setting up according to the floor plan. Oversee all elements of service and engage where needed.   Create and share a clear service plan: Delegate assignments and tasks and create a clear plan for which staff members will be responsible for what at each point during the event. Liaise with Client: Check in with the client to make sure that they have all that they need. Ensure the client feels heard and cared for. Maintain consistent communication for smooth running event timeline. Space and Facility Maintenance: Perform a careful and thorough walk through of the space, taking note of any areas that need attention, ensuring that ANY client visible area is clean and presentable, that the lighting is set correctly, the temperature is set, the event space is clean and ready to present to the client and their guests. Manage the temperature and ambiance of the space throughout the event.  Ensure appropriate background music is set up and ready. Presentation: Event Captains will hold themselves and our staff to a high professional standard at all times. This includes dressing according to the Company’s Management Dress Code, ensuring our team members are also dressed according to their guidelines and having a sharp and professional presentation  Service: All events staff must conduct themselves with warm authority while speaking with clients and guests, interfacing with other departments in a clear and professional manner. Communicate with Kitchen: Check in with the kitchen teams to make sure that all menu items are up to date. Confirm the guest count, platter count, service plan,  vendor meals, and any known allergies/dietary restrictions. Keep the kitchen updated on all changes throughout the event. This includes expediting the pass during event serve-out. POS Responsibilities: Captains are responsible for ringing in all Food, Beverage, Space Fee, Admin Fee, Rentals, Staffing, and tax into Toast at the end of the night for accounting purposes.   Qualifications and Skills: Catering knowledge, 4+ years experience in NYC venues preferred. Previous managerial experience preferred.  Desire to succeed in special event management by consistently providing outstanding customer service. Open availability including nights, weekends and holidays.  Ability to communicate effectively with clients and colleagues through verbal and written methods. Ability to remain calm under pressure, handle stress well and think on your feet. Comfortable providing coaching and feedback to staff members. Able to present a calm and professional presence at all times. Bring a positive attitude and set an example and the correct tone for the team each day. Able to lift at least 25 lbs. Able to work a full shift on your feet. A full shift may be in excess of 10 hours. Why This Role Matters You'll create the backdrop for life's most meaningful celebrations, from intimate gatherings to milestone events that become part of our guests' personal histories. Your leadership will shape not only exceptional experiences for guests but also fulfilling careers for your team members. Wythe Workplace The Wythe Hotel is committed to creating an inclusive workplace that promotes and values diversity. We encourage applications from individuals of all backgrounds, abilities, and perspectives.

Created: 2025-09-20