Director of Operations, Global Products and Initiatives

Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionThe Global Products and Initiatives team is responsible for the consumer payments product portfolio, including products like Credit, Debit, Visa Flex Credential, and Visa Payment Passkey. We are seeking a Director of Operations who will play a critical role in enabling the organization to deliver against our global product roadmap.This role will report to the VP of Strategic Initiatives and Operations and work closely with the SVP of Global Products and Initiatives and leaders across Product, Finance, Risk and People.The individual will be responsible for strategic planning, business operations, planning cycles and team communications ensuring the team runs effectively and efficiently.Key ResponsibilitiesOrganizational and Team OperationsLead quarterly business reviews, delivery reviews, and portfolio management updates across Global Product and Initiatives and adjacent organizationsRun annual operating plan and resource prioritizationManage Objective and Key Results development, tracking and reportingSupport internal audits and product roadmap review sessionsCoordinate with product managers, regional teams and cross-functional stakeholdersDevelop and maintain business performance dashboardsManage Jira Align hygiene and other systems that support product initiative tracking and deliveryCommunications and CultureManage internal team communications, including facilitating team town hallsDevelop and implement engagement strategies to promote culture, recognition, and retention across the teamThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.QualificationsBasic Qualifications10 years of relevant work experience with a Bachelor Degree or 8 years of relevant work experience with an Advanced degree or 3 years relevant work experience with a PhDPreferred Qualifications12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhDStrong background in business operations, strategic planning, or program management. Payments experience a plusProven success running team operating cadences in large, matrixed organizationsExperience working with senior leaders and executive stakeholdersExcellent written and verbal communication skills, including experience preparing leadership presentations and communicationsHigh degree of autonomy and ownership and ability to execute with limited oversightStrategic and analytical thinker with strong attention to detail and project executionAbility to influence across functions and levels with a collaborative, team-first mindsetAdditional InformationWork Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel 5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 169,100.00 to 245,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. #J-18808-Ljbffr

Created: 2025-09-21