Renewals Manager

1 day ago Be among the first 25 applicantsWho are we?At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.About The RoleThis Renewal Manager role is responsible for seamless renewals on any Small and Medium Business (SMB) accounts by fielding client responses effectively, tracking and updating SMB account notes/documentation in Salesforce, and partnering with Sales Operations in scale renewal projects. This role blends high volume, strategic account management skills with the engagement focus and product value positioning of client success. This role will report to the Sales Operations Team, working closely with Sales Leadership and Client Success.Core Functions of the Role:Own 150+ SMB accounts, including their renewal processes, account planning, Salesforce opportunity updates and notes, and meetings with clients to discuss renewals, auto-renewals, and client concernsMaintain strong documentation processes, reviewing client renewals ahead of auto-renewal or client confirmation, uploading client agreements to SharePoint, and documenting all renewal conversations in SalesforcePartner with Sales Operations for any contract updates or amendmentsMap out all renewal planning for SMB accounts, including client engagement ahead of renewal, navigating price increases and potential client pushback during the renewal process, and ensure smooth completion of all SMB renewal processes, including appropriate client billing contacts and any liaison needed with LC FinanceSupport client retention efforts, including partnering with Client Success to onboard new users within a client license, meeting with client decision-makers on product value positioning, and identifying upsell opportunities or churn risk within SMD clientsLeverage Client Success to gain valuable client usage patterns that support the renewal process and support healthy account practices in collaboration with Client Success (activating/deactivating users, identifying new SMB accounts unassigned to CS, etc.)About You:2+ years of high-volume account management experience, ideally in a B2B subscription business model, focused on retention and renewal of a larger client baseBachelor’s degree in Business Administration, Public Policy, Marketing, or any related disciplinesHighly organized account planning experience and driven by a strategic plan to address the needs of a larger (300+) SMB client baseDetail-oriented documentation practices and strong Salesforce account hygiene that ensure transparency on account status, opportunity, and risk to sales leadershipClient-focused communication skills with experience handling client cancel conversations, value positioning experience, and a track record of winning back business that could have been lostStrong partnership skills with Client Success teams, leveraging their insights and abilities to reach most users to strengthen the business case for renewal, including using usage data to tell the story of strong value to a clientWhat is it like to work here?We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence.There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team.Want to join our amazing team?Benefits/Rewards:Awesome medical insurance planDental InsuranceLife & Disability insuranceFlexible spending accountsUnlimited PTO!Eleven Paid Holidays$3,000 Employee Referral ProgramEmployer contribution to 401(k) planRewards and recognition programsIf you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you! Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development and SalesIndustriesHospitality, Food and Beverage Services, and RetailReferrals increase your chances of interviewing at Leadership Connect by 2xSign in to set job alerts for “Renewal Manager” roles.Washington, DC $110,000 - $130,000 2 weeks agoArlington, VA $52,400 - $112,000 5 days agoArlington, VA $72,000 - $154,000 2 weeks agoSr Customer Success Mgr, Strategic Account ServicesSenior Customer Success Manager, Strategic Account ServicesSr Customer Success Mgr, Strategic Account ServicesSr Customer Success Mgr, Strategic Account ServicesSr Customer Success Mgr, Strategic Account ServicesCustomer Success - Enterprise Engagement ManagerSr Customer Success Mgr, Strategic Account ServicesSenior Customer Success Manager, ConsumablesArlington, VA$72,000.00-$154,000.001 week agoSenior Customer Success Manager, Uber TransitWashington, DC$99,000.00-$122,000.001 week agoWashington DC-Baltimore Area$50,000.00-$65,000.001 week agoCustomer Success Manager (Cybersecurity - Services)Maryland, United States$129,600.00-$162,000.0020 hours agoDistrict of Columbia, United States$129,600.00-$162,000.0020 hours agoCustomer Success Manager - onsite in NYC/DCWashington, DC$100,000.00-$160,000.004 days agoSenior Customer Success Manager , ConsumablesTechnical Account Manager, Public SectorManager of Customer Experience & SuccessEmerging Enterprise Account Executive, Education & Public Sector (SLED)Washington, DC $111,150 - $141,750 5 days agoCustomer Success Manager - onsite in NYC/DCBethesda, MD $100,000 - $160,000 4 days agoCustomer Success Manager - onsite in NYC/DCSilver Spring, MD $100,000 - $160,000 4 days agoCustomer Success Manager - onsite in NYC/DCArlington, VA $100,000 - $160,000 4 days agoWe’re unlocking community knowledge in a new way. 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Created: 2025-09-21