General Manager, Burrow, Chicago

Burrow, part of the Havenly Brands family, is reimagining the furniture shopping experience—offering customizable, quick ship, modular, and design-forward pieces defined by how our customers live and what they love. From sofas and sectionals to chairs and ottomans, every Burrow piece is designed for the way you live.As General Manager of our Chicago Burrow Store, you’ll bring that vision to life by leading a high-performing team, driving omnichannel sales, and delivering a personalized, elevated experience that turns first-time clients into loyal customers.What You’ll Do:Lead a Studio That WowsDeliver exceptional, high-touch service across all channels—in-studio, online, virtual consultations, email, phone, and chat.Ensure every client receives a warm, tailored experience from first interaction to final purchase.Own the studio’s sales targets and KPIs, building strategies to meet and exceed goals.Guide your team through a client-first, consultative selling process rooted in design expertise.Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.Use data to monitor performance, optimize team productivity, and implement improvements.Build, Develop & Inspire a High-Performing TeamHire, train, and lead a team of Design Experts and Studio Associates.Create a collaborative, motivated studio culture rooted in accountability and growth.Provide ongoing feedback, coaching, and career development support.Embrace Technology & Operational ExcellenceLeverage our tech stack—including CRM systems (Salesforce or similar), Slack, and Google Suite—to manage client relationships, team communications, and daily studio operations.Maintain studio operations including staffing, scheduling, inventory, and visual standards.Who You Are:Sales leader and relationship-builder. You know how to deliver results while cultivating loyal clients and a strong team.Omnichannel thinker. You understand today’s hybrid retail landscape and are comfortable operating across multiple sales and communication channels.People-first manager. You’ve built and led teams that exceed targets and love coming to work.Tech-savvy. You’re quick to adopt new tools and systems, and you use them to streamline operations and stay organized.Design-minded. You have an appreciation for aesthetics and love helping customers feel confident in their decisions.Strategic and entrepreneurial. You’re proactive, data-driven, and energized by building something great.What You Bring:4+ years of experience in sales management, retail, or design servicesProven track record of meeting or exceeding revenue goals while delivering high-level serviceExperience hiring, managing, and developing team membersStrong communication and interpersonal skillsProficiency with CRM tools, Google Suite, and internal communications tools like SlackWillingness to work a retail schedule, including weekends and holidaysThis is a full-time, onsite role based at the Burrow store in Chicago, ILMust be able to lift/move up to 50 lbs. and navigate the studio floor with easeRequires standing, bending, and moving throughout the dayDriver’s license preferredMust be authorized to work in the pensation: $80-90K OTE (Base + Bonus)Generous PTO, paid parental leave, and volunteer days401(k) + MatchFurniture discounts, free design services, and annual merchandise creditA warm, creative, inclusive culture that values your point of viewWe believe feeling good at home starts with feeling good at work. At Havenly Brands, we’re committed to building a team that reflects the diverse communities we serve—and we encourage applicants from all backgrounds to apply. We’re proud to be an equal opportunity employer and foster an environment where everyone feels seen, heard, and empowered. #J-18808-Ljbffr

Created: 2025-09-21