General Manager - Footlab Orange County

OverviewGENERAL MANAGER - Footlab Orange CountyFootlab Orange County is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Santa Ana, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.Footlab Orange County is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry/'s best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.Position SummaryThe General Manager is responsible for the financial and operational performance of Footlab OC. The objectives for this position include:Optimizing overall profitabilityCreating a positive relationship with clients, guests, and stakeholdersCreating a culture of accountability that supports organizational valuesMeeting or exceeding annual growth and guest experience objectivesFacilitating interdepartmental collaborationStaff development and retentionDevelopment and implementation of employee and operating policiesImplementation of major business initiativesOversight of overall technology-driven activations, events, and Food & Beverage operationsPrimary ResponsibilitiesAnalyze operations to evaluate the performance of the venue and its staff in order to meet objectives and identify areas for improvementAppoint department heads or managers and assign or delegate responsibilities accordinglyConfer with ownership, Sports Facilities Management advisors & support team, and staff to address issues, coordinate operations, and resolve problemsCoordinate the development and implementation of administrative control systems, such as scheduling, guest feedback, and budgeting toolsDirect and coordinate the financial activities of the venue to fund operations, control costs, and increase overall efficiencyOversee all human resources functions, including recruitment, onboarding, training, and performance managementImplement policies and objectives to ensure consistent execution, high productivity, and alignment with brand standardsImplement corrective action plans and conduct training to solve organizational or departmental problemsPrepare and present reports concerning activities, guest feedback, expenses, budgets, and operational KPIsRepresent the facility and promote its mission and brand at official functions and local engagementsAct as a liaison between the venue, local businesses, governing bodies, and community partnersOversee facility readiness, equipment, and technology for daily operations and special eventsDirect sales, marketing, and programming efforts to ensure maximum attendance, revenue, and guest engagementNegotiate or approve contracts and agreements with vendors, sponsors, and service providersPrepare annual budgets for approval and monitor financial performance throughout the yearReview reports submitted by department leads and provide strategic direction or changes as neededSchedule and monitor staff training related to guest service, safety, technology use, and venue operationsLead the MOD (Manager on Duty) schedule and functionAny additional duties assigned by the VP of Venue ManagementMinimum QualificationsPrior responsibility in daily P&L management and budget oversight of $1MM or greaterProven experience in organizing, booking, and operating sports, entertainment, or tech-integrated events and programsOperational knowledge of tech-driven sport science experiences, F&B services, and private events such as parties and corporate activationsExperience working with tourism boards, event commissions, or corporate partnerships is a plusA minimum of 7 years of management experience, preferably in sport, entertainment, or experiential retailSports programming, guest experience design, or tech-enhanced venue experience preferredBachelor/'s degree in Business Management, Sports Management, Hospitality, Marketing, or a related field-or equivalent experienceStrong leadership and team development skillsFamiliarity with CRM, POS, and guest feedback platformsPassion for football and digital experiences is a strong plusTravel RequirementsSome travel involvedWorking Conditions and Physical DemandsWill be required to sit for extended periods while operating a computerFacility environment includes intermittent noise and high-energy zonesMust be able to lift 50 pounds waist highAvailability to work evenings, weekends, and holidays as neededAbility to travel to national and international events, conferences, and training sessions #J-18808-Ljbffr

Created: 2025-09-21