Field Service Engineer

OverviewBase pay range: $23.80/hr - $36.80/hrJob Description Summary: We are the makers of possible. BD is a global medical technology company focused on advancing health. This Field Service Engineer (FSE) role involves visiting a range of customer sites daily to install and service diagnostic instrumentation, traveling as required, and providing on-site support for BD customers.This position is located in Greater Boston and covers the New England area (must live within a reasonable commuting distance to Boston).NOTE: This is not a desktop support/IT position. On-site visits and field service duties are required.ResponsibilitiesService, repair, and maintain instruments following detailed service procedures, ISO, and GMP standards.Provide timely service communication to customers (estimated arrival times, duration onsite, contact information) and address questions or concerns before work onsite.Support BD standards of outstanding quality service; obtain customer sign-off for all work before departing the job site.Raise customer and instrument-related issues to the District Technical Specialist and Service Manager for additional support.Promote and maintain good customer relations with high standards of personal appearance, ethics, and integrity.Accurately maintain car stock inventory, test equipment, tools, service procedures, and technical data.Maintain travel and living expense levels within established guidelines (airfare, lodging, meals).Safely operate, maintain, and use the company vehicle per current fleet policy.Manage company_provided credit cards, travel advances, vehicle, spare parts stock, test equipment, laptop, mobile devices, storage media, and other company property.Perform other duties as assigned.Qualifications and Physical RequirementsHigh School diploma or equivalent experienceMinimum of 3 years’ experience troubleshooting systems, instruments, or componentsValid Driver's LicenseMust be able to travel a minimum of 50%Ability to lift up to 50 lb. and operate related hand toolsAbility to work around lasers, optics, fluidics, electronics, high voltage, and related hazardsAbility to use test equipment (DVMs, power meters, oscilloscopes, etc.)Manual tool use and manipulation for an 8–10 hour dayAbility to sit, kneel, squat, bend, and stand for 8–10 hours while servicing equipmentAbility to drive up to 8+ hours in a day and climb ladders safelyAbility to carry up to 30 lb on the back for up to 1 hourWilling to wear PPE for extended periods and complete fit testing and medical evaluation annuallyAssetsFlow Cytometry experience is a plusTechnical military trainingAssociates or Bachelor’s degree in Electronics, Engineering, or related fieldPrior Field Service Engineer or customer-facing experienceExperience troubleshooting medical device instrumentsProficiency with MS Office; familiarity with Mac and PC OSExperience with diverse test equipment (multimeters, oscilloscopes, etc.)Work Environment and PoliciesOn-site collaboration is emphasized; most roles require a minimum of 4 days in-office per week to maintain culture, with flexibility as applicable. Remote or field positions will have arrangements noted in the posting. Employment may require proof of full vaccination against COVID-19 in certain locations. Accommodation requests are considered under applicable law.Why Join Us?BD offers a collaborative, accountable culture where you can learn, grow, and contribute to improving health outcomes. Explore BD careers to learn more about our values and opportunities.Salary Information: Salary ranges are determined by location, experience, and other factors. Salary or hourly pay ranges may vary for Field-based and Remote roles. Salary range: $23.80 - $36.80 USD hourly.Primary Work Location: USA MA - Woburn; Additional Location: USA MA - Lexington #J-18808-Ljbffr

Created: 2025-09-21