Director, Marketing Regulatory & Compliance Governance

OverviewBecome a part of our caring community and help us put health firstAre you a detail-oriented leader with a passion for protecting brand integrity and member trust? As the Director, Regulatory & Compliance Governance, you’ll lead the development and oversight of marketing compliance frameworks that ensure Humana’s communications are accurate, timely, and aligned with regulatory standards. You’ll partner across teams to embed compliance into every step of the marketing lifecycle—helping us deliver clear, compliant, and compassionate messaging to our members.This role is ideal for someone who thrives in complex, regulated environments and is committed to enabling marketing excellence through governance and accountability.As a key leader in Humana’s Marketing Technology and Operations organization, you will oversee regulatory and compliance governance across all marketing channels and processes.Regulatory Oversight & GovernanceLead the Enterprise Marketing Governance team, including reusable language management and line-of-business (LOB) governance across Insurance, CenterWell, and MedicaidServe as the primary liaison between Marketing and Legal, CMS, Regulatory Affairs, IOP, and Carrier partners—ensuring alignment and timely resolution of compliance issuesMonitor regulatory changes (e.g., CMS, HIPAA, TCPA, state-level Medicaid rules) and translate them into actionable guidance for marketing teamsMaintain accurate and current process documentation for regulated activities and ensure audit readinessPartner with QA and execution teams to ensure regulatory standards are met across all marketing channelsTrack and manage Issues & Opportunities (IOPs), ensuring resolution paths and visibilityReview & Approval OperationsOversee the end-to-end review and approval process for marketing materials, campaigns, and member communicationsManage and evolve the Enterprise Marketing Governance Database and reusable language librariesEstablish training programs and documentation to promote compliance awareness and accountability across the marketing organizationDevelop and report on compliance metrics, identifying trends, risks, and opportunities for process improvementCross-Functional CollaborationPartner with Marketing, Legal, Compliance, IT, and LOB teams to ensure cohesive delivery and governanceSupport vendor evaluations and contract management in collaboration with Procurement and LegalInfluence enterprise standards and contribute to governance forums related to marketing compliance and risk.Your leadership will ensure Humana’s marketing practices uphold the highest standards of integrity—protecting members, the brand, and the business.Use your skills to make an impactRequired QualificationsBachelor’s Degree in Marketing, Business, Legal Studies, Risk Management, or related field or relevant work experience8+ years of experience in marketing compliance, regulatory affairs, or governance in a highly regulated industryDeep understanding of healthcare regulations including CMS, HIPAA, TCPA, and Medicaid marketing guidelinesProven success in developing and managing compliance frameworks and cross-functional partnershipsStrong communication, analytical, and leadership skillsExperience managing review and approval workflows and audit documentationPreferred QualificationsMaster’s Degree or certification in Compliance, Risk Management, or Healthcare LawExperience with compliance workflow tools and documentation systemsFamiliarity with marketing operations, campaign lifecycle, and content review processesBackground in training development, change management, or audit preparationExperience in regulated industries such as healthcare, insurance, or financial servicesBackground in training development or change managementExperience in audit preparation and regulatory reportingAdditional InformationTo ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership.Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:Health benefits effective day onePaid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceScholarships for eligible dependentsParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Career development opportunitiesOur Hiring ProcessAs part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging, and/or Video interview. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews.If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana’s secure website.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours 40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$150,000 - $206,300 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-22-2025About usHumana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our #J-18808-Ljbffr

Created: 2025-09-21