Senior Vice President - Insurance

We are growing exponentially and have been recognized as one of the top companies within our industry 3 years in a row! An accomplishment that we are very proud of and can attribute this to our exemplary employees and leadership team. This is a highly visible Leadership position!Competitive Compensation and Benefits PackageStable, long term, stabilityJoin a well established team who is invested in your growth and successSubstantial growth in their business NationwideRewarding work and responsibilitiesThe Senior VP, Operations will lead efforts in the critical area of account retention, carrier management and client service development. Working with the Business Unit President, Sales Executive(s), and Operational leaders, this role will drive commercial and personal lines product support, to ensure that we maintain a high level of client satisfaction. The person in this position will also lead and participate in key projects intended to improve efficiency, compliance, and effectiveness.As we continue to grow, we want to make sure our account managers and client service teams have the skills and support to not only retain our clients by process of renewal, but also to provide consultative support to our clients and explore opportunities to grow our business relationships through existing clients. This senior role will also be counted on to observe and report on market or service challenges so that we best sculpt our overall service delivery.Further, the Senior Vice President, Operations, as a part of senior management will have opportunities to help us grow through new business opportunities with responsibility for building and creating our service platform that our production team will use for new sales opportunities. Based on experience and expertise, this position will provide leadership to ensure client retention as well as cross-selling to current client programs.Responsible for the review and revision of commercial and personal lines department procedures and workflows to keep pace with technology advancements, industry or market changes and / or E&O compliance related issues.Accountable for developing and analyzing the data / metrics of support service efforts including outstanding expirations, overdue activities, book revenue and / or other metrics so that these results can be effectively communicated as part of a continuous quality improvement effort.Steadily drives the improvement in product and service offerings to make our company more desirable to clients and prospects while creating reliable delivery of our servicesConsistently hires, monitors, trains and develops exceptional account management and client service team members to secure retention of current clients to include annual renewals, obtaining broker of record agreements, and high client satisfaction.Evaluates, manages, trains, coaches and counsels account management and client service staff, specifically to ensure a consultative approach to account / client management and retention.Facilitates training and cross training platforms, including but not limited to WorkSmart, AMS attends Vertifore conference on an annual basis.Works with operational teams and account management leadership to ensure account services processes are seamless regardless of location or support team.Develops and manages a standardized renewal process including requests from carriers and proposals delivered to clients.Provides carrier partners with a primary contact for personal and commercial lines, in conjunction with leadership including sales and operations.Assists account management team with access to carrier partners, new vendors, or products that may benefit clients.Leads the successful roll-out of the WorkSmart software in AMSLeads the monthly business review meetings with key sales, operational and financial leadership.Other duties and special projects as assignedSKILLSIn-depth understanding of all aspects of commercial and personal lines coverageExcellent analytical and mathematical skillsExcellent PowerPoint and presentation skills for both in-person and teleconference / webinar sessionsOutstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and othersAdvanced skills in Microsoft Office (primarily Excel, PowerPoint and Word). Must be computer literate with the ability to learn new software applications and password administration on carrier sitesStrong knowledge of insurance markets, products, services, insurance ratings and underwriting proceduresDemonstrated experience in team leadership and the ability to successfully accomplish department goalsCOMPENTENCIESGoal oriented, has a strategic mindset, plans accordingly for all activitiesSelf-motivated with a high level of drive, energy, persistence and initiative. Is proactive, committed, has high standards, achievement oriented, does what it takes to get the job done and high enthusiasmAbility to effectively engage and influence a variety of audiencesDemonstrated and established leader and team memberTenacious and proficient at developing long term relationshipsExcellent networker and carrier prospector with creativity and marketing flairAbility to prioritize and handle multiple tasks in a demanding work environmentWillingness to adhere to all principles of confidentialityMust value operating in a collaborative work environmentAbility to show initiative, good judgment, and resourcefulnessAbility to present to groups in person and via webinarEDUCATION AND QUALIFICATIONSCollege degree preferred or comparable work experience.15+ years’ experience in the insurance industry with a focus on Operations, Client Retention and opportunities for New Business is requiredCPCU, CISR, CIC, AIS, and / or AFIS, a plusDemonstrated leadership and management experience in a client service environmentJobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Create a job alert for this searchSenior Vice President • Beverly Hills, CA #J-18808-Ljbffr

Created: 2025-09-21