Manager, Corporate Experience Solutions (ITSCX)

OverviewManager, Corporate Experience Solutions (ITSCX)Job #: req34356 Organization: World Bank Sector: Information Technology Grade: GH Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Washington, DC, United States Closing Date: 10/6/2025 (11:59pm UTC)DescriptionWorking at the World Bank Group (WBG) provides a unique opportunity to help client countries solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending poverty on a livable planet.With 189 member countries and more than 120 offices worldwide, the World Bank Group works with public and private partners, invests in groundbreaking projects and uses data, research, and technology to develop solutions to pressing global, regional and local challenges. For more information, please visit .The organization has undertaken an ambitious exercise to revise its mandate, products and structure to adjust to the multiple, intertwined crises affecting the world today (Evolution Roadmap), in the move to becoming a better Bank.Business Unit OverviewThe mission of the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. Their vision is to harness information and technology for a world free of poverty on a livable planet. For more information, check ITS video: World Bank Group ITS video.Department ContextThe WBG Corporate Solutions Department (ITSCO) focuses on the digital transformation of essential corporate services to ensure WBG operations are seamless, resilient, and future-ready. It unites digitalization roadmaps, experience design, process optimization, application delivery, systems management, and technology modernization across some 170 products and services. The department aims to produce solutions that are engaging, impactful, and efficient, operating from Washington, Chennai, Sofia, and Singapore in a global delivery model.The department comprises four units which work closely together to deliver on the mandate:Corporate Digital Acceleration: accelerates digital transformation for corporate functions through design thinking, digital innovation, rapid prototyping, reimagining processes, and AI enablement.Corporate Experience Solutions: delivers optimal digital experiences for WBG employees, clients, partners, shareholders, and beneficiaries through engaging, effective, user-centric solutions.Corporate Business Solutions: enables critical corporate processes and back-office systems (e.g., ERP for HR and budget).Corporate Digital Backbone: creates an autonomous digital backbone for data, transactions, processes, and insights across the corporate portfolio.Unit ContextThe Corporate Experience Solutions unit designs, delivers, and evolves digital interactions that connect people and partners to the organization. Focus includes intranet, external websites, and tools supporting employee engagement, Board relations, recruitment, onboarding, talent development, learning, travel, leave, time recording, desk booking, and other solutions used by the WBG’s global workforce and external users. These are mission-critical, high-visibility products where speed, intuitiveness, and agility are paramount. The unit comprises six teams: Employee Engagement; Staff Development; Employee Self-Service; Corporate Services; Shareholder Experience; External Experience.The unit operates with a product management mindset—blending agile delivery, modern application development, design thinking, and forward engineering. Roadmaps, epics, features, user stories, sprints, MVPs, and continuous improvement are standard. Strong relationship management with business partners ensures timely and responsive delivery.Duties and ResponsibilitiesThe Manager, Corporate Experience Solutions combines strategic vision, product leadership, and agile delivery to lead the World Bank Group’s global portfolio of high-impact digital engagement platforms, delivering intuitive, accessible, and mission-critical experiences for the WBG’s workforce and millions of users worldwide.The Manager will work closely with the Director and other Managers in the WBG Corporate Solutions department to ensure alignment of business transformation priorities, product and systems development, and technology capabilities to maximize impact, efficiency, and value. Primary roles include:Leadership & Strategic PlanningDrive and deliver the strategic direction for the unit’s product and technology investments aligned with the WBG's business goals through the creation of well-defined product roadmaps and solution architectures, complying with product management and agile software delivery best practices (e.g., design thinking, SAFe).Partner with business leaders and stakeholders to generate thought leadership, strengthen engagement, and co-create investment priorities and roadmaps consistent with governance and investment frameworks (e.g., SAFe LPM).Delivery, Efficiency, & Continuous ImprovementAccountable for delivery, optimization, and continuous improvement of mission-critical platforms (intranet, external web, HR self-service, travel, onboarding, learning, desk booking, etc.), ensuring cost-effective and timely delivery and measuring adoption, satisfaction, and value.Build a culture of product quality and technical excellence by implementing modern software delivery practices, updating technology solutions, driving down costs, and improving metrics across the portfolio (lead/cycle times, failure rates, velocity, customer satisfaction).Oversee architecture, design, and integration to ensure interoperability across platforms, embedding automation to reduce manual work and costs. Key platforms include Microsoft Power Platform, Microsoft Azure, Adobe Experience Platform, SharePoint Online, and other cloud solutions.Manage portfolio delivery to budget and timelines, communicating impact, milestones, interdependencies, and value; lead risk management and escalation.Accelerate innovation with new capabilities, including automation and AI; promote user-centered approaches to accelerate time-to-value.People Management & Culture LeadershipLead and develop a globally distributed team (Washington, Chennai, Sofia, Singapore, and others), setting objectives and enabling career crease organizational resilience and foster innovation, transparency, accountability, and collaboration.Own the unit's adoption of the SAFe methodology to drive delivery, including creation of ARTs and agile conventions.Foster a psychologically safe environment where feedback and diverse perspectives are valued.Serve as a core member of the ITS management team, contributing to strategic planning, transformation initiatives, fiduciary responsibilities, and budget management.Within the first year, the leader will deliver: Assess the Corporate Experience Solutions team and identify opportunities for improvement.Deliver product roadmaps and solution architectures for the ten largest products in the portfolio.Deliver the capital program assigned to the unit.Define target state and roadmap for an intuitive experience for internal and external users of WBG Corporate applications.Deliver on global recruitment and mobility solutions for the WBG.Modernize the HR Self Service portfolio.Deliver the modernized extranet and intranet for the WBG.Establish well-functioning agile teams and cross-department collaboration.Selection CriteriaIn addition to a strong work ethic and integrity, the candidate should establish credibility with managers and stakeholders and possess outstanding leadership, analytical, interpersonal, and presentation skills. Qualifications include:Master’s degree in computer science, business, or related field; post-graduate coursework or certification in large-scale digital product management, solution architecture, and application delivery; at least ten years of experience in a global IT organization, or equivalent.Ten-plus years in product management, solution architecture, and delivery for enterprise-scale digital engagement platforms.Proven ability to define and execute roadmaps aligned to business priorities using agile delivery and user-centered design.Expertise in designing solution architectures with knowledge of Agile and DevOps; experience with AI and automation.Experience with Microsoft Power Platform, Microsoft Azure, Adobe Experience Platform, Microsoft SharePoint Online, and other enterprise cloud technologies.Experience applying design thinking and user research to inform product decisions and scale UX standards.Proven experience leading multidisciplinary, distributed teams and vendors in a global scaled agile IT delivery model.Ability to partner with stakeholders and vendors to build governance and strategic IT alignment.Strong collaboration, negotiation, and influencing skills.Strong business acumen and judgment; ability to simplify complex concepts and deliver results under pressure.A deep passion for the mission of the WBG.CertificationsRequired:Leading SAFe (SA/SAFe Agilist)SAFe Product Owner/Product Manager (POPM)Preferred:Digital Transformation certificationChange Management certificationAzure Fundamentals certificationCertified Agile Practitioner (e.g., SAFe, Scrum Master)Lean Portfolio Management (SAFe LPM)The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply. #J-18808-Ljbffr

Created: 2025-09-21