Senior Operations Director - Financial Services ...

**JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Lease Administration platform is designed to meet a wide range of client needs, from basic lease abstraction and tracking critical dates to comprehensive financial management of landlord invoices and reconciliation audits. We offer in-depth expertise and portfolio-wide data access, empowering our clients to make strategic real estate decisions that enhance their core business operations. Our Senior Operations Director, Financial Services, oversees the management, leadership, and support of all new business initiatives, solution development, and operational functions within the Global Lease Administration service line tailored for financial services clients. Key responsibilities include crafting and communicating the operational vision, discovering innovative and efficient methods, advancing the Lease Administration platform, and initiatives. Additionally, the role supports the Global Head of Lease Administration in meeting financial, operational, and client relationship objectives.**Here is some of your day:****Sales*** Collaborate with financial services professionals to pursue and secure new lease administration business opportunities, offering tailored solutions that align with client needs.* Enhance sales initiatives by crafting competitive pricing strategies, developing persuasive proposal materials, and showcasing our process and technology capabilities through impactful demonstrations.* Identify and capitalize on opportunities to expand client relationships, such as increasing portfolios under management, broadening the range of services offered, and extending contract durations. Coordinate with account leadership to ensure contracts remain up-to-date and that effective renewal strategies are implemented.* Oversee special projects aimed at strengthening client engagement and driving new business efforts, ensuring successful outcomes and enhanced client satisfaction.**Account Delivery*** Play a pivotal role in both short- and long-term organizational planning and strategy development as a member of the Global Lease Administration Senior Leadership Team.* Lead the development and implementation of special projects, new initiatives, and innovations across the service line, aligning with strategic goals to enhance service delivery and optimize operations.* Document and disseminate best practices while actively participating in efforts to strengthen internal controls and elevate data and service quality.* Facilitate seamless transitions for new clients by closely collaborating with the Lease Administration Transition and Account Delivery Teams to ensure smooth integration into the ongoing business framework.* Partner with Account Delivery teams to foster a culture of knowledge sharing and collaboration, promoting teamwork and supporting delivery teams in meeting or exceeding all performance indicators for both internal and client standards.* Collaborate with HR Business Partners to implement effective training programs that build and sustain the capabilities of the Lease Administration organization, including initiatives for succession planning and career development for all team members.* Build and maintain strong relationships with key client representatives within the region to ensure effective communication and service delivery.* Actively engage in Work Dynamics programs and initiatives by representing Lease Administration and contributing to their success, including working with other service lines to support the delivery of an integrated platform.* Manage any potential financial exposures resulting from service delivery issues and collaborate with legal, finance, and account delivery teams to ensure appropriate treatment, tracking, and closure.* Represent Global Lease Administration in Global Operations and strategic planning sessions, and collaborate with other regions to leverage the global platform.**Here is who we are looking for:*** Exceptional verbal and written communication and presentation skills, enabling effective interaction with diverse audiences.* 15 or more years of industry experience in the corporate real estate environment, with at least 10 years of experience in Lease Administration, Real Estate Accounting, Transactions, or Property Management.* A bachelor's degree* Proficient in fostering communication and collaboration across various levels within JLL and with clients.* Strong problem-solving and critical-thinking abilities are essential for navigating complex challenges.* Demonstrates sound judgment, initiative, resourcefulness, and tenacity, with the flexibility to operate independently in fast-paced, dynamic environments.* Capable of supporting multiple account teams and projects concurrently, ensuring seamless execution.* Proven ability to take a holistic approach and develop long-term, sustainable solutions.* Skilled in working within and adapting to multiple cultural contexts.* Possesses strong analytical skills, with a proven track record of proactively identifying potential issues and developing effective solutions and contingency plans.* Experience in process management, results-driven, with the ability to analyze, act, and implement strategies to achieve desired outcomes.* Strong leadership capabilities, coupled with excellent organizational and execution skills.* A yes-first attitude fosters positive internal and external relationships* Willingness to travel**Estimated compensation for this position:**120,000.00 – 180,000.00 USD per year*This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.***Location:**Remote –Chicago, IL, Pittsburgh, PA, St. Louis, MOIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!**Personalized benefits that support personal well-being and growth:**JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:* 401(k) plan with matching company contributions* Comprehensive Medical, Dental & Vision Care* Paid parental leave at 100% of salary* Paid Time Off and Company Holidays***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang #J-18808-Ljbffr

Created: 2025-09-21