Senior ServiceNow Developer

OverviewSenior ServiceNow Developer — Washington, DCChenega Agile Real-Time Solutions (CARS) seeks a Senior ServiceNow Developer to support the design, configuration, development, and maintenance of ServiceNow solutions in support of the Federal Communications Commission’s (FCC) Enterprise Technical Services (FETS) contract. The developer will work closely with the ITSM, cybersecurity, enterprise architecture, and quality service management teams to implement scalable, secure, and effective ServiceNow modules aligned to FCC business and operational goals.ResponsibilitiesDesign and develop advanced ServiceNow modules and workflows, including ITSM, Project Portfolio Management (PPM), Discovery, Service Mapping, HR Service Delivery, and Customer Service ManagementCollaborate with business analysts, process owners, and technical leads to gather and implement requirementsTranslate business needs into technical requirements and develop scalable solutions using ServiceNow best practicesBuild and maintain integrations between ServiceNow and external systems using REST/SOAP APIsSupport configuration management databases (CMDB), scripting, catalog items, and mid-server functionalityKnowledge and experience implementing service catalogs, self-service portals, and CMDB accuracyCreate and manage service improvement stories within the Continual Service Improvement (CSI) registrySupport the development of KPIs, dashboards, and reporting to track performance, ROI, and business valueContribute to the ServiceNow governance process and ensure compliance with change control and security policiesAssist with platform upgrades, patching, testing, and migration to productionGuide junior developers and support knowledge transfer within the teamOther duties as assignedQualificationsBachelor’s degree and 4+ years of relevant experience; ORAssociate and 6+ years of relevant experience; ORHigh School and 8+ years of relevant experienceServiceNow development experience, including custom application development and advanced module configurationActive ServiceNow Certified Systems AdministratorCertified Application Developer and/or Implementation Specialist (preferred)Must be a U.S. citizen and able to obtain Public Trust ClearanceKnowledge, Skills, and AbilitiesExperience supporting federal IT environments and aligning ServiceNow capabilities with FISMA, NIST 800-53, and Zero Trust principlesStrong understanding of Agile development methodology and DevSecOps pipelinesExcellent scripting skills (JavaScript, Glide, Jelly) and experience with ServiceNow APIsDevelopment experience across multiple modules, with particular experience in Hardware Asset Management (HAM), Configuration Management Database (CMDB), and Customer Service Management (CSM)Ability to work independently and within a teamCapable of managing multiple efforts with time-related constraints in a fast-paced contracting environmentExperience with UI/UX designKnowledge of ITIL processes and managementAble to provide configuration management advice and guidance to the CMDB Product OwnersDemonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groupsFriendly presence, helpful attitude, good interpersonal skills, and ability to work well with othersAble to conduct audits to assess the health and overall data accuracy of the CMDBGood problem-solving skills; ability to visualize a problem/situation and think abstractly to solve itHow you’ll growAt Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.BenefitsAt Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.Learn more about what working at Chenega MIOS can mean for you.Chenega MIOS culture and corporate citizenshipOur positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.Estimated Salary/Wage: USD $151,400.00/Yr. Up to USD $160,000.00/Yr. #J-18808-Ljbffr

Created: 2025-09-21