Future Opening: Spa Director

OverviewOur brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. The ideal candidate has a passion for leadership, sees obstacles as learning opportunities, and is ready to build a rewarding pany PerksPersonal and Career DevelopmentBeautiful RetreatsMassage Heights Family FundEmployee DiscountsCompetitive salary and bonus opportunitiesSchedule/Expected Work HoursAble to work varied hours, including weekends, evenings, holidays, etc. is requiredResponsibilitiesDirectly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shiftRecruit, hire, train, develop, and retain top talentEffectively create and manage team member schedules to ensure proper execution of daily operationsSet individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goalsEffectively manage team member schedules to ensure proper execution of daily operationsLead by example, demonstrating the ability to achieve personal as well as team goalsDedicate time to work the floor to provide your team with in-the-moment coachingCreate an environment that is passionate about providing supreme guest serviceFocus on building guest loyalty by consistently following the proven operating system of Massage HeightsEnhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand Mission, Core Values, and StrategiesPlan, prepare, and execute events to promote Massage Heights in your areaConduct the necessary marketing activities to drive leadsDevelop partnerships with local businesses in your areaQualificationsMinimum 2 years membership-based service or retail management experienceExperience managing hourly wage employeesSelf-starter mentality with leadership, organization, communication, and interpersonal skillsWorking knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful)Experience in training, coaching, and conflict resolutionCapacity to develop positive relationships with employees to manage coaching/mentoring with disciplineDemonstrate a working knowledge of computers and standard softwareBasic business math skillsFinancial and P&L experienceCompany OverviewMassage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member/'s and guests’ wellness goals through providing therapeutic and healing pany ValuesWe believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness. We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.Join the Team at Massage HeightsApply with IndeedYes, Text Me! - I want to get text messages for this job from Massage Heights - Town & Country.Are you legally authorized to work in the US? *Are you available to work certain nights and weekends (our busiest times)? *Do you have a minimum of 2 years of membership-based service and/or retail management experience? *If No, please explain.Be Part of an Elevated Experience at Your RetreatPersonal & Career Development - Guided learning pathway through Massage Heights UniversityFlexible Schedules - Supports work-life balanceProfessional & Safe Environment - Committed to making safety for Therapist and Guest a priority. *Member of the National Association of Spa Franchisees*Employee Discounts - Products and servicesMassage Heights Family Fund - A program that supports team members during times of hardshipSpa-like atmosphere and treatment rooms filled with high-quality products, equipment, and upscale linens.“I've been here a little while, & from what I've experienced, it's a night & day work culture difference between here and places I've worked in the past. It's a cozy little retreat with a family atmosphere. The management staff is so caring and respectful!! The owners are actually INVOLVED in the business!! They don't consider themselves above the staff, they come to work & help out, from the front desk to cleaning the toilets. And I personally appreciate the fact that you can contact them, and they get back to you almost immediately!! They are constantly looking for ways to pay the therapists more and more!!” #J-18808-Ljbffr

Created: 2025-09-21