Customer Success Manager

Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Use of the Givebutter platform is completely free with a 100% transparent tip-or-fee model. Givebutter has been certified as a Great Place to Work in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories. Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way. Role Description Givebutter is hiring a Customer Success Manager, Implementation (CSM) to guide nonprofits and strategic customers through their onboarding journey and set them up for fundraising success. In this role, you’ll be the trusted advisor for new customers, leading them from Sales handoff through implementation and adoption of the Givebutter platform. You’ll manage technical setup, provide strategic fundraising guidance using Givebutter features, and advocate for customers internally, while contributing to the growth and impact of one of the fastest growing fundraising & CRM platforms. We Want To Hear From People Who… Are natural relationship builders who can quickly earn trust with nonprofit leaders and stakeholders. Have hands-on experience in post-sales, onboarding, or implementation roles in tech. Are tech savvy and comfortable teaching others how to use software tools. Understand fundraising, donor engagement, or nonprofit development and can apply that knowledge to customer success. Thrive in a collaborative, fast paced environment and enjoy connecting the dots between customer needs and business goals. Responsibilities Serve as the main point of contact for a book of business of new customer accounts, guiding them through implementation and early adoption. Lead discovery sessions to align implementation requirements with organizational outcomes and identify key stakeholder responsibilities. Lead and support the technical implementation of new customers, including project management and consultative guidance on configuring integrations, fundraising campaigns, embedding widgets, and importing/migrating data. Provide use-case and product-based training and strategy guidance to help customers optimize campaigns and reach their fundraising and donor engagement outcomes. Continuously identify and improve gaps in implementation and customer success processes, contributing to the development of scalable, repeatable best practices. Surface and analyze customer feedback to drive product improvements and inform team strategy. Partner with Sales, Product, Support, and other internal teams to ensure a seamless customer experience. Requirements 2–5 years of experience in post-sales, onboarding, or implementation roles in tech. Ability to manage multiple accounts independently with a customer-first mindset and consultative approach. You possess a strong sense of urgency in driving projects to completion while achieving the desired business outcomes. A proactive mentality and a general curiosity to seek to understand. Excellent communication and emotional intelligence with experience in building relationships and collaborating cross-functionally. Experience working toward KPIs or variable compensation tied to customer outcomes. Proficiency with SaaS tools and CRMs, with HubSpot experience strongly preferred. Familiarity with nonprofit fundraising, donor engagement, or campaign strategy (preferred). Benefits Remote Work: Work from anywhere in the United States. Health Insurance: Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts. Mental Health: Access to TalkSpace through our health plans. 401k: 3% match for all eligible employees. Vacation and Holidays: Flexible PTO with uncapped vacation days; Wellness Week in summer. Parental Leave: 12 weeks of paid leave for all parents. Home Office Stipend: Company-sponsored expenses for equipment and setup. Charitable Giving: Employees can donate up to $50/month to any verified nonprofit on Givebutter. Professional Development: Reimbursement opportunities for learning and development. Love What You Do: We are a mission-driven company serving the charitable sector. Interview Process Below is a high-level outline of our standard interview process. Recruiter Screen: A 30-minute conversation to learn about your background, role expectations, and logistics. Hiring Manager Interview: Deeper dive into experience, skills, and working style with the potential manager. Assessment (technical or non-technical): May include live coding, case study, or take-home project. Values Interview: Align with our core values and leadership principles. References: Speak with a few colleagues about your work style and impact. Offer: If all goes well, proceed to the offer stage. Please note: an AI note-taking tool (Elly) may join most interviews. We encourage diverse candidates to apply. Compensation Range: $120K #J-18808-Ljbffr

Created: 2025-09-21